Ich habe ein kleines Problem mit unserem OTRS-System.
Folgende Konfiguration:
Debian Lenny (Frontend):
OTRS 2.4.7
Apache 2.2
Perl5
FreeTDS-Pakete
div. benötigte Module
Windows 2008 (Backend):
MS SQL 2008
Ein /usr/share/otrs/bin/otrs.checkModules ergibt folgendes:
Code: Select all
o CGI............................ok (v3.49)
o Date::Pcalc....................ok (v6.1)
o Date::Format...................ok (v2.22)
o DBI............................ok (v1.605)
o DBD::mysql.....................ok (v4.007)
o Digest::MD5....................ok (v2.36_01)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v5.813)
o Encode::HanExtra...............ok (v0.23)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.07_01)
o Mail::Internet.................ok (v2.03)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.63)
o Net::POP3......................ok (v2.29)
o Mail::POP3Client...............ok (v2.17 )
o IO::Socket::SSL.............ok (v1.16)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
o Net::LDAP......................ok (v0.36)
o GD.............................ok (v2.39)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.69)
o Compress::Zlib..............ok (v2.012)
o SOAP::Lite.....................ok (v0.710.08)
o XML::Parser....................ok (v2.36)Config.pm:
Code: Select all
$Self->{'DatabaseUser'} = 'user';
$Self->{'DatabasePw'} = 'pw';
$Self->{DatabaseDSN} = "DBI:Sybase:server=111.111.111.111";
$Self->{"Database::Type"} = "mssql";
$Self->{DatabaseUserTable} = 'otrs';Code: Select all
[FreeTDS]
Description = FreeTDS-Driver to access MS SQL & Sybase Servers
Driver = /usr/lib/odbc/libtdsodbc.so
UsageCount = 1Code: Select all
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
Setting of CS_OPT_TEXTSIZE failed. at /usr/lib/perl5/DBI.pm line 693.
It looks Ok!Code: Select all
Software error:
Can't locate object method "GetObjectName" via package "Kernel::System::Stats::Static::StateAction" at /usr/share/otrs//Kernel/System/Stats.pm line 2234.
For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. 1. Woher kommt dieser Error?: ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
Das Verzeichnis /usr/share/otrs/Kernel/Config/Files sieht so aus:
Code: Select all
drwxr-xr-x 2 root root 4096 2010-02-10 16:51 .
drwxr-xr-x 3 root root 4096 2010-02-10 16:51 ..
-rw-r--r-- 1 root root 295674 2010-01-04 13:35 Framework.xml
-rw-r--r-- 1 root root 511824 2010-02-01 02:00 Ticket.xml
lrwxrwxrwx 1 root root 32 2010-02-10 16:51 ZZZAAuto.pm -> /var/lib/otrs/Config/ZZZAAuto.pm
lrwxrwxrwx 1 root root 31 2010-02-10 16:51 ZZZAuto.pm -> /var/lib/otrs/Config/ZZZAuto.pmCode: Select all
drwxr-xr-x 2 root root 4096 2010-02-10 16:51 .
drwxrwxr-x 13 otrs www-data 4096 2010-02-10 16:51 ..
-rw-rw-r-- 1 root www-data 119394 2010-02-11 16:42 ZZZAAuto.pm3. Mein grosses Problem: Was hat der Fehler mit den Stats auf sich?
Edit: Noch ein Nachtrag: Erstellen der Statistik über /usr/share/otrs/bin/mkStats.pl -n 10001 -r bla.bla@bla.com -m 'test' ist möglich.
Ich hoffe, jemand kann mir weiterhelfen.
Gruss
lousek
