Update from 6.3 to 6.4

[paullef]

Hello,

I am getting this error after update from 6.3 to 6.4. resulting in an internal server error:

ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Thu Jul 28 12:04:25 2022

Message: The constructor of Kernel::System::DynamicField::Backend returned undef.

RemoteAddress: xx.xx.xx.xx
RequestURI: /otrs/index.pl

Traceback (9833):
Module: Kernel::System::ObjectManager::_DieWithError Line: 628
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 315
Module: Kernel::System::ObjectManager::Get Line: 201
Module: Kernel::System::Ticket::TicketSearch::TicketSearch Line: 1427
Module: Kernel::Output::HTML::Dashboard::TicketStatsGeneric::Run Line: 152
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 1013
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 640
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 39

The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/znuny-6.4.1/bin/cgi-bin/../../Kernel/System/Ticket/TicketSearch.pm line 1427.
[Thu Jul 28 12:04:25.884556 2022] [cgid:error] [pid 8011] [client 192.168.9.35:56507] End of script output before headers: index.pl, referer: https://xxxxx/otrs/index.pl?Action=AgentDashboard

Please help!

thanks,
Paul

[paullef]

Ok, I found out that copying the FAQ.pm from the 6.3 version to the /opt/otrs/Kernel/System/DynamicField/ObjectType/ solved it. However I cannot update the faq to version 6.4. When will this be available?

Thanks
Paul

[paullef]

And I still get an error using OAuth:

[Thu Jul 28 13:17:07 2022] index.pl: Use of uninitialized value in numeric eq (==) at /usr/local/share/perl/5.26.1/Net/POP3.pm line 367.
ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Thu Jul 28 13:17:07 2022

Message: CommunicationLog(ID:1755138,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:3276936)::Kernel::System::MailAccount::POP3S => POP3S: Auth for user xx@xxxx.xx/outlook.office365.com:995 failed!

RemoteAddress: xx.xx.xx.xx
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=5;ChallengeToken=xxxxxx;

Traceback (6323):
Module: Kernel::System::CommunicationLog::_LogError Line: 535
Module: Kernel::System::CommunicationLog::ObjectLog Line: 303
Module: Kernel::System::MailAccount::POP3::Fetch Line: 275
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: Kernel::Modules::AdminMailAccount::Run Line: 84
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 39

I have recreated the oauth token, but no luck.

Thanks
Paul

[shawnbeasley]

Ok, I found out that copying the FAQ.pm from the 6.3 version to the /opt/otrs/Kernel/System/DynamicField/ObjectType/ solved it. However I cannot update the faq to version 6.4. When will this be available?

Thanks
Paul

Hi Paul,

this is not going to really fix the issue. The 6.4 version of the add-on in not ready. It should be out today. I recommend you roll back to 6.3, until all your installed add-ons are ready, and you can update.

Which other add-ons are you using?

[shawnbeasley]

And I still get an error using OAuth:

[Thu Jul 28 13:17:07 2022] index.pl: Use of uninitialized value in numeric eq (==) at /usr/local/share/perl/5.26.1/Net/POP3.pm line 367.
ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Thu Jul 28 13:17:07 2022

Message: CommunicationLog(ID:1755138,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:3276936)::Kernel::System::MailAccount::POP3S => POP3S: Auth for user xx@xxxx.xx/outlook.office365.com:995 failed!

RemoteAddress: xx.xx.xx.xx
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=5;ChallengeToken=xxxxxx;

Traceback (6323):
Module: Kernel::System::CommunicationLog::_LogError Line: 535
Module: Kernel::System::CommunicationLog::ObjectLog Line: 303
Module: Kernel::System::MailAccount::POP3::Fetch Line: 275
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: Kernel::Modules::AdminMailAccount::Run Line: 84
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 39

I have recreated the oauth token, but no luck.

Thanks
Paul

When you're having mailbox issues, it's good to send the output bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug, to give us a larger picture. But here, I would again roll back, until all packages are ready.

Don't forget to always prepare and test the update.

[root]

I recommend you roll back to 6.3, until all your installed add-ons are ready, and you can update.

I recommend following the manual and read the first note in the update manual:

Test your Update
We highly recommend to update on a test instance first.


- Roy

[paullef]

I did seem to get it working...

I had the 995 port in the servername. It gave me the same error I had before. After removing the port it split the auth and access token correctly and it worked.

The faq is fixed (not very nice, but it worked) by adding the <Framework>6.4.x</Framework> to the opm package. I will update it as soon as the official opm is ready.

Thanks
Paul