How can I add the old and the new owner to the
TicketArticleCreate?
I know the variables
<OTRS_OWNER_UserFirstname>
<OTRS_OWNER_UserLastname>
but how can I define the old respectively the old owner
e.g. with a note:
ownership transfered from <oldOwner> to <newOwner> blabla
Add a old and new Owner on TicketArticleCreate
Moderator: crythias
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- Znuny Employee
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- Znuny Version: Znuny 6.3.x
- Real Name: Shawn Beasley
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Re: Add a old and new Owner on TicketArticleCreate
Are you talking about in Processes or Ticket Notifications?
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- Znuny newbie
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Re: Add a old and new Owner on TicketArticleCreate
about a process but there about a TicketArticleCreate of type Note
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- Znuny Employee
- Posts: 132
- Joined: 13 Sep 2021, 09:38
- Znuny Version: Znuny 6.3.x
- Real Name: Shawn Beasley
- Company: Znuny
Re: Add a old and new Owner on TicketArticleCreate
There's no real way to capture the target owner. Is it a third party transferring ownership, or is the person performing the change the new or old owner?
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- Znuny newbie
- Posts: 62
- Joined: 31 Jul 2022, 12:27
- Znuny Version: 6.4.2
- Real Name: David Müller
Re: Add a old and new Owner on TicketArticleCreate
not sure if I understood you right.shawnbeasley wrote: ↑08 Aug 2022, 15:32 There's no real way to capture the target owner. Is it a third party transferring ownership, or is the person performing the change the new or old owner?
It is either a agent (human) or a generic agent or a process which does such a step. But mostly generic Agent and Process Management