Add a old and new Owner on TicketArticleCreate

[disciple]

How can I add the old and the new owner to the

TicketArticleCreate?
I know the variables
<OTRS_OWNER_UserFirstname>
<OTRS_OWNER_UserLastname>

but how can I define the old respectively the old owner

e.g. with a note:

ownership transfered from <oldOwner> to <newOwner> blabla

[shawnbeasley]

Are you talking about in Processes or Ticket Notifications?

[disciple]

Are you talking about in Processes or Ticket Notifications?

about a process but there about a TicketArticleCreate of type Note

[shawnbeasley]

There's no real way to capture the target owner. Is it a third party transferring ownership, or is the person performing the change the new or old owner?

[disciple]

There's no real way to capture the target owner. Is it a third party transferring ownership, or is the person performing the change the new or old owner?

not sure if I understood you right.

It is either a agent (human) or a generic agent or a process which does such a step. But mostly generic Agent and Process Management