Link of tickets missing sometimes on merge

[hkais]

we have sometimes a strange behaviour on merging and we cannot identify why it sometimes fails

The history entry

Code: Select all

Agent 	Action 	Article
Added note (Note). (AddNote) 	
Reset of unlock time. (Misc) 	
Merged Ticket (2022081410000266/253438) to (2022080610000307/252844). (Merged) 	
Added link to ticket "2022080610000307". (TicketLinkAdd) 	
Changed state from "closed successful" to "merged". (StateUpdate) 	
Changed pending time to "00-00-00 00:00". (SetPendingTime) 

Added link to ticket "2022080610000307". (TicketLinkAdd)

But the ticket link is missing in the ticket 2022081410000266


Any idea why this behaviour is showing up?

[Johannes]

Have a look in the error and znuny log. This might give a hint.

For now it looks normal to me.