SOLVED: Trigger new process via E-Mail

[felixj]

Hi,
I want to start a new process via an incoming e-mail:
My idea is, that a user, instead of logging first in to OTRS and creating a new process-ticket, simply sends an e-mail with all required info in the subject, and OTRS extracts the necessary dialog-fields-content from that subject-line and creates the process-ticket with them.
This would be a great way to simplify things for the user, as in the further steps of that process, the user is again informed via e-mail, that his desiring, for which that process is intended to, has been performed/granted etc...

Is that possible?
regards,
Félix

[shawnbeasley]

Yes.

- Identify the process by subject or body in a postmaster filter.
- Add in the ProcesssManagementProcessID and ProcessManagementActivityID in the Postmaster Settings

* Additionally save and write any other dynamic fields needed using regex matching groups.
https://www.znuny.org/en/blog/Encapsula ... terFilters

A look in the forums help a bit
viewtopic.php?f=62&t=26905&p=108019&hil ... il#p108019

Happy Hacking!

[felixj]

Hi,
thank you for your reply. I was able to follow your instructions, and it worked perfectly!
So thank you very much!
regards,
Félix