Hello
We are upgrading OTRS version 5.0.42 to version 6.0.46, but is error "500 Internal Server Error"
After log message in logs:
"Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/CommunicationChannel.pm line 421"
Can anyone help us?
Thanks
OTRS version 5.0.42 update to 6.0.46
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renisslima
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Re: OTRS version 5.0.42 update to 6.0.46
I have same problem!
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root
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Re: OTRS version 5.0.42 update to 6.0.46
Hi,
Clear the cache and rebuild a clean system configuration:
bin/otrs.Console.pl Maint::Cache:Delete
bin/otrs.Console.pl Maint::Config::Rebuild --cleanup
Restart the webserver and please provide more than one line out of the log. The complete stacktrace would be interesting and the OTRS log too.
- Roy
Clear the cache and rebuild a clean system configuration:
bin/otrs.Console.pl Maint::Cache:Delete
bin/otrs.Console.pl Maint::Config::Rebuild --cleanup
Restart the webserver and please provide more than one line out of the log. The complete stacktrace would be interesting and the OTRS log too.
- Roy
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Use a test system - always.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?