oauth2 refresh token error

[hermawan]

hi there,

currently we already using oauth2 authentication type for fetching our mailbox (IMAPTLS)
but lil bit confused about token status column that always show

• Last token request failed.

• Last(Refresh) token request failed.

as shown below



and when i click for request new token its always show errors like this



with detailed error :

Code: Select all

Backend ERROR: OTRS-CGI-23 Perl: 5.30.0 OS: linux Time: Mon Feb 27 20:19:26 2023

 Message: Error requesting token for token config ID 3 with authorization code 'XXXXXXXXXX RANDOM TOKEN XXXXXXXXXX'. Error: invalid_request

 RemoteAddress: xxxxxxx
 RequestURI: /otrs/get-oauth2-token-by-authorization-code.pl?code=XXXXXXXXXX RANDOM TOKEN XXXXXXXXXX&state=TokenConfigID3&session_state=XXXXXXXXXXXXXXXXXXXX

 Traceback (2522383): 
   Module: Kernel::Output::HTML::Layout::Error Line: 1038
   Module: Kernel::Output::HTML::Layout::ErrorScreen Line: 1019
   Module: Kernel::Modules::AdminOAuth2TokenManagement::_RequestTokenByAuthorizationCode Line: 120
   Module: Kernel::Modules::AdminOAuth2TokenManagement::Run Line: 53
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_get_2doauth2_2dtoken_2dby_2dauthorization_2dcode_2epl::handler Line: 52
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32

but fetching mail still works until several (random) time, and we need to remove and re add the new oauth2 configuration token entry to make this working again, what's wrong or step that may i miss?

any help will be appreciate.

Thank you

[hermawan]

anyone ?

[root]

Hi,

A little bit more details would help. Which email provider? If it's google check viewtopic.php?f=62&t=43536&p=176683#p176683

- Roy

[hermawan]

Hi,

A little bit more details would help. Which email provider? If it's google check viewtopic.php?f=62&t=43536&p=176683#p176683

- Roy

hi root, its using office365, sory im forgot to write it down on details, any sugestion ?

[hermawan]

up and up

[hermawan]

up and up