Could not set Service for Ticket with ID

[iclaude]

Greetings,

I am having an error trying to change the service on a Process Ticket.

When trying I get the following:

Backend ERROR: OTRS-CGI-0 Perl: 5.16.3 OS: linux Time: Wed Apr 19 15:00:52 2023

Message: Could not set Service for Ticket with ID "3410" in ActivityDialog "ActivityDialog-1815495907f60eb94ea298e72ec81743"!

RemoteAddress: 10.5.103.149
RequestURI: /otrs/index.pl

Traceback (13868):
Module: Kernel::Modules::AgentTicketProcess::_StoreActivityDialog Line: 5542
Module: Kernel::Modules::AgentTicketProcess::Run Line: 435
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1135
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

Can anyone help?

Best Regards

[shawnbeasley]

Hi,

is the field a hidden field in the activity dialog, or in a transition action, I can assume it's an ACL. In a transition action you can use UserID 1 to override this.

Hope this helps you. //shawn