Hello everyone!
Can I make a one filter where I can put all email and so new ticket from those emails will be placed in specific queue?
I tried to use mailing-list and put emails after coma or semicolon but it didin't work.
Filter incoming e-mails
Moderator: crythias
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Re: Filter incoming e-mails
Hi,
Yes, it possible via the PostMaster filter. Use the sender address to match the From in the Filter section and X-OTRS-Queue and the queue name in the Set Email Headers section
P.S.: you should update, your 6.0.37 is end-of-life.
- Roy
Yes, it possible via the PostMaster filter. Use the sender address to match the From in the Filter section and X-OTRS-Queue and the queue name in the Set Email Headers section
P.S.: you should update, your 6.0.37 is end-of-life.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Filter incoming e-mails
Hi, thanks for answer, also I don't quite understand :/.
I have taken over and I am using OTRS for 2 months or so...
I added screenshot in attachment. Am I able to do it here?
I have taken over and I am using OTRS for 2 months or so...
I added screenshot in attachment. Am I able to do it here?
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