[SOLVED]You don't have sufficient permissions for ticket creation in default queue.

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iclaude
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Znuny Version: OTRS 6.0.30
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[SOLVED]You don't have sufficient permissions for ticket creation in default queue.

Post by iclaude »

Greetings,

I need help with the following error message while creating a ticket in the customer interface:

You don't have sufficient permissions for ticket creation in default queue.

The group for the default queue is already inserted in the customer CustomerGroupAlwaysGroups.

Is there something else I should check or that I am missing?

Best Regards
Last edited by iclaude on 20 Jun 2023, 09:40, edited 1 time in total.
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root
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Re: You don't have sufficient permissions for ticket creation in default queue.

Post by root »

HI,

Please show the error in the log after you set system configuration MinimumLogLevel to debug.

- Roy
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iclaude
Znuny advanced
Posts: 117
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

Re: You don't have sufficient permissions for ticket creation in default queue.

Post by iclaude »

Greetings,

Thank you for your reply.
Problem solved.
I had an ACL blocking ticket creation to the default queue.

Best Regards
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