Ich habe mir die Anleitungen für mein dafür halten gründlich durchgelesen.
Bei der Webinstallation bekomme ich folgende Fehlermeldung:
Can't locate object method "new" via package "Kernel::Config" at /opt/otrs/bin/cgi-bin/installer.pl line 51.
Hier ein paar Daten:
otrs ist im /opt Verzeichnis installiert.
/opt/otrs/bin# ./otrs.checkModules
o CGI............................ok (v3.49)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.24)
o DBI............................ok (v1.609)
o DBD::mysql.....................ok (v4.012)
o Digest::MD5....................ok (v2.39)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v5.834)
o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.08)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.65)
o Net::POP3......................ok (v2.29)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.31)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
o Net::LDAP......................ok (v0.39)
o GD.............................ok (v2.39)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v2.02)
o SOAP::Lite.....................ok (v0.710.10)
o XML::Parser....................ok (v2.36)
perl -cw /opt/otrs/bin/cgi-bin/index.pl
/opt/otrs/bin/cgi-bin/index.pl syntax OK
perl -cw /opt/otrs/bin/PostMaster.pl
/opt/otrs/bin/PostMaster.pl syntax OK
Installierte Versionen:
apache2 2.2.14-5
mysql-server-5.1 5.1.41-3
Die Config Dateien
Die Datei :
/opt/otrsc/script/apache2-httpd-new.include.conf
ist in das Verzeichnis /etc/apache2/conf.d/otrs.conf kopiert worden.
/etc/apache2/conf.d/otrs.conf
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# if mod_perl is used
<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>
</IfModule>
# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
/etc/apache2/apache2.conf ( wurde nicht verändert)
#
# Based upon the NCSA server configuration files originally by Rob McCool.
#
# This is the main Apache server configuration file. It contains the
# configuration directives that give the server its instructions.
# See http://httpd.apache.org/docs/2.2/ for detailed information about
# the directives.
#
# Do NOT simply read the instructions in here without understanding
# what they do. They're here only as hints or reminders. If you are unsure
# consult the online docs. You have been warned.
#
# The configuration directives are grouped into three basic sections:
# 1. Directives that control the operation of the Apache server process as a
# whole (the 'global environment').
# 2. Directives that define the parameters of the 'main' or 'default' server,
# which responds to requests that aren't handled by a virtual host.
# These directives also provide default values for the settings
# of all virtual hosts.
# 3. Settings for virtual hosts, which allow Web requests to be sent to
# different IP addresses or hostnames and have them handled by the
# same Apache server process.
#
# Configuration and logfile names: If the filenames you specify for many
# of the server's control files begin with "/" (or "drive:/" for Win32), the
# server will use that explicit path. If the filenames do *not* begin
# with "/", the value of ServerRoot is prepended -- so "/var/log/apache2/foo.log"
# with ServerRoot set to "" will be interpreted by the
# server as "//var/log/apache2/foo.log".
#
### Section 1: Global Environment
#
# The directives in this section affect the overall operation of Apache,
# such as the number of concurrent requests it can handle or where it
# can find its configuration files.
#
#
# ServerRoot: The top of the directory tree under which the server's
# configuration, error, and log files are kept.
#
# NOTE! If you intend to place this on an NFS (or otherwise network)
# mounted filesystem then please read the LockFile documentation (available
# at <URL:http://httpd.apache.org/docs-2.1/mod/mp ... l#lockfile>);
# you will save yourself a lot of trouble.
#
# Do NOT add a slash at the end of the directory path.
#
ServerRoot "/etc/apache2"
#
# The accept serialization lock file MUST BE STORED ON A LOCAL DISK.
#
#<IfModule !mpm_winnt.c>
#<IfModule !mpm_netware.c>
LockFile /var/lock/apache2/accept.lock
#</IfModule>
#</IfModule>
#
# PidFile: The file in which the server should record its process
# identification number when it starts.
# This needs to be set in /etc/apache2/envvars
#
PidFile ${APACHE_PID_FILE}
#
# Timeout: The number of seconds before receives and sends time out.
#
Timeout 300
#
# KeepAlive: Whether or not to allow persistent connections (more than
# one request per connection). Set to "Off" to deactivate.
#
KeepAlive On
#
# MaxKeepAliveRequests: The maximum number of requests to allow
# during a persistent connection. Set to 0 to allow an unlimited amount.
# We recommend you leave this number high, for maximum performance.
#
MaxKeepAliveRequests 100
#
# KeepAliveTimeout: Number of seconds to wait for the next request from the
# same client on the same connection.
#
KeepAliveTimeout 15
##
## Server-Pool Size Regulation (MPM specific)
##
# prefork MPM
# StartServers: number of server processes to start
# MinSpareServers: minimum number of server processes which are kept spare
# MaxSpareServers: maximum number of server processes which are kept spare
# MaxClients: maximum number of server processes allowed to start
# MaxRequestsPerChild: maximum number of requests a server process serves
<IfModule mpm_prefork_module>
StartServers 5
MinSpareServers 5
MaxSpareServers 10
MaxClients 150
MaxRequestsPerChild 0
</IfModule>
# worker MPM
# StartServers: initial number of server processes to start
# MaxClients: maximum number of simultaneous client connections
# MinSpareThreads: minimum number of worker threads which are kept spare
# MaxSpareThreads: maximum number of worker threads which are kept spare
# ThreadsPerChild: constant number of worker threads in each server process
# MaxRequestsPerChild: maximum number of requests a server process serves
<IfModule mpm_worker_module>
StartServers 2
MinSpareThreads 25
MaxSpareThreads 75
ThreadLimit 64
ThreadsPerChild 25
MaxClients 150
MaxRequestsPerChild 0
</IfModule>
# event MPM
# StartServers: initial number of server processes to start
# MaxClients: maximum number of simultaneous client connections
# MinSpareThreads: minimum number of worker threads which are kept spare
# MaxSpareThreads: maximum number of worker threads which are kept spare
# ThreadsPerChild: constant number of worker threads in each server process
# MaxRequestsPerChild: maximum number of requests a server process serves
<IfModule mpm_event_module>
StartServers 2
MaxClients 150
MinSpareThreads 25
MaxSpareThreads 75
ThreadLimit 64
ThreadsPerChild 25
MaxRequestsPerChild 0
</IfModule>
# These need to be set in /etc/apache2/envvars
User ${APACHE_RUN_USER}
Group ${APACHE_RUN_GROUP}
#
# AccessFileName: The name of the file to look for in each directory
# for additional configuration directives. See also the AllowOverride
# directive.
#
AccessFileName .htaccess
#
# The following lines prevent .htaccess and .htpasswd files from being
# viewed by Web clients.
#
<Files ~ "^\.ht">
Order allow,deny
Deny from all
</Files>
#
# DefaultType is the default MIME type the server will use for a document
# if it cannot otherwise determine one, such as from filename extensions.
# If your server contains mostly text or HTML documents, "text/plain" is
# a good value. If most of your content is binary, such as applications
# or images, you may want to use "application/octet-stream" instead to
# keep browsers from trying to display binary files as though they are
# text.
#
DefaultType text/plain
#
# HostnameLookups: Log the names of clients or just their IP addresses
# e.g., http://www.apache.org (on) or 204.62.129.132 (off).
# The default is off because it'd be overall better for the net if people
# had to knowingly turn this feature on, since enabling it means that
# each client request will result in AT LEAST one lookup request to the
# nameserver.
#
HostnameLookups Off
# ErrorLog: The location of the error log file.
# If you do not specify an ErrorLog directive within a <VirtualHost>
# container, error messages relating to that virtual host will be
# logged here. If you *do* define an error logfile for a <VirtualHost>
# container, that host's errors will be logged there and not here.
#
ErrorLog /var/log/apache2/error.log
#
# LogLevel: Control the number of messages logged to the error_log.
# Possible values include: debug, info, notice, warn, error, crit,
# alert, emerg.
#
LogLevel warn
# Include module configuration:
Include /etc/apache2/mods-enabled/*.load
Include /etc/apache2/mods-enabled/*.conf
# Include all the user configurations:
Include /etc/apache2/httpd.conf
# Include ports listing
Include /etc/apache2/ports.conf
#
# The following directives define some format nicknames for use with
# a CustomLog directive (see below).
# If you are behind a reverse proxy, you might want to change %h into %{X-Forwarded-For}i
#
LogFormat "%v:%p %h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" vhost_combined
LogFormat "%h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" combined
LogFormat "%h %l %u %t \"%r\" %>s %O" common
LogFormat "%{Referer}i -> %U" referer
LogFormat "%{User-agent}i" agent
#
# Define an access log for VirtualHosts that don't define their own logfile
CustomLog /var/log/apache2/other_vhosts_access.log vhost_combined
# Include of directories ignores editors' and dpkg's backup files,
# see README.Debian for details.
# Include generic snippets of statements
Include /etc/apache2/conf.d/
# Include the virtual host configurations:
Include /etc/apache2/sites-enabled/
http://hblis002/otrs/installer.pl
eingebe komme ich auf den Webinstaller.
Nach dem ich Daten für die Datenbank sowie für den Benutzer eingebe und auf weiter drücke bekomme ich folgende Fehlermeldung
Software error:
Can't locate object method "new" via package "Kernel::Config" at /opt/otrs/bin/cgi-bin/installer.pl line 51.
For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.
Ich weiss nicht mehr weiter
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