Show closed tickets in Customer User Information Center

[gob]

Hi

Hopefully the subject is pretty much self explanatory?
Looking for the easiest way to find closed tickets for a specific customer user.
Using Status View >> Closed Tickets >> FILTER:Customer User ID doesn't really work as the filter isn't showing all users in our Azure AD to filter from, even if they have closed tickets on Znuny. I suspect that is some sort of LDAP cache restriction.

Using Search filters does not populate from our Azure AD

The Customer User Information Center is very easy to locate a customer user so is the logical place to also find their closed tickets.
Is there a configuration setting for this?

Thanks

[root]

Hi,

I have the number of closed tickets in my customer user information center. When I click on the number, a search is performed.

SCR-20230801-qdkl.png

- Roy

[gob]

Yes I have that too Roy, however that is "Customer" closed tickets and not "Customer User" closed tickets.
We have thousands of closed tickets for a customer so it doesn't really help.

When we search for a Customer user, we see below the summary all of their new | open | pending | escalation tickets but not their closed.