Error: Timeout of 600 seconds reached, killing child process!

[rjcotton]

I keep getting this to my admin email address. However when i run
./znuny.Console.pl Maint::Daemon::Summary
Everything shows as good. to try and stop receiving the emails I went into the configuration and disabled it as well as changed the email address to a junk address. However, no matter what I do (and yes I restarted the daemon) it continues to send those default emails to my admin address.
System configuration sync:
Daemon is active.

Tasks to be executed in future:
There are currently no tasks to be executed in future.

Recurrent cron tasks:
+---------------------------------+---------------------+-------------+---------------+---------------------+
| Name | Last Execution | Last Status | Last Duration | Next Execution |
+---------------------------------+---------------------+-------------+---------------+---------------------+
| ArticleSearchIndexRebuild | 2023-09-21 02:34:00 | Success | < 1 Second | 2023-09-21 02:35:00 |
| CalendarTicketCreate | 2023-09-21 02:34:00 | Success | < 1 Second | 2023-09-21 02:36:00 |
| CalendarTicketCreateCleanup | 2023-09-21 02:00:00 | Success | < 1 Second | 2023-09-22 02:00:00 |
| CommunicationLogDelete | 2023-09-20 03:00:00 | Success | < 1 Second | 2023-09-21 03:00:00 |
| ConfigurationDeploymentCleanup | 2023-09-17 00:40:00 | Success | < 1 Second | 2023-09-24 00:40:00 |
| CoreCacheCleanup | 2023-09-17 00:20:00 | Success | 1.0 Second(s) | 2023-09-24 00:20:00 |
| EscalationCheck | 2023-09-21 02:30:00 | Success | < 1 Second | 2023-09-21 02:35:00 |
| GenerateDashboardStats | 2023-09-21 02:05:00 | Success | < 1 Second | 2023-09-21 03:05:00 |
| GenericInterfaceDebugLogCleanup | 2023-09-20 03:02:00 | Success | < 1 Second | 2023-09-21 03:02:00 |
| LoaderCacheDelete | 2023-09-17 00:30:00 | Success | < 1 Second | 2023-09-24 00:30:00 |
| MailAccountFetch | 2023-09-21 02:30:00 | Success | < 1 Second | 2023-09-21 02:40:00 |
| MailQueueSend | 2023-09-21 02:34:00 | Success | < 1 Second | 2023-09-21 02:35:00 |
| ReindexSMIMECertificates | 2023-09-21 02:02:00 | Success | < 1 Second | 2023-09-22 02:02:00 |
| RenewCustomerSMIMECertificates | 2023-09-21 02:02:00 | Success | < 1 Second | 2023-09-22 02:02:00 |
| SessionDeleteExpired | 2023-09-21 00:55:00 | Success | < 1 Second | 2023-09-21 02:55:00 |
| SpoolMailsReprocess | 2023-09-21 00:10:00 | Success | < 1 Second | 2023-09-22 00:10:00 |
| SupportDataCollectAsynchronous | 2023-09-21 02:01:00 | Success | < 1 Second | 2023-09-21 03:01:00 |
| TicketAcceleratorRebuild | 2023-09-21 01:01:00 | Success | < 1 Second | 2023-09-22 01:01:00 |
| TicketDraftDeleteExpired | 2023-09-21 01:55:00 | Success | 1.0 Second(s) | 2023-09-21 02:55:00 |
| TicketNumberCounterCleanup | 2023-09-21 02:30:00 | Success | < 1 Second | 2023-09-21 02:40:00 |
| TicketPendingCheck | 2023-09-21 00:45:00 | Success | < 1 Second | 2023-09-21 02:45:00 |
| TicketUnlockTimeout | 2023-09-21 01:35:00 | Success | < 1 Second | 2023-09-21 02:35:00 |
| WebUploadCacheCleanup | 2023-09-21 01:46:00 | Success | < 1 Second | 2023-09-21 02:46:00 |
| ITSMChangesCheck | 2023-09-21 02:30:00 | Success | 1.0 Second(s) | 2023-09-21 02:40:00 |
+---------------------------------+---------------------+-------------+---------------+---------------------+

Recurrent generic agent tasks:
There are currently no generic agent recurring tasks configured.

Unhandled Worker Tasks:
There are currently no tasks waiting to be executed.

Handled Worker Tasks:
There are currently no tasks being executed.
It is not causing any issues but the emails are annoying to a point.
Here is even a screenshot from the admin console in the app and it shows no problems. I can't figure out why this keeps happening. I have also deleted the cache just to see if that has been a problem but no help. where are the config files saved on the server and maybe I can check there to see if it is just not being updated. I know I am running Znuny 7 and it is the latest version just not sure what the exact version is.

[skullz]

1. The daemon email receiver

Code: Select all

Daemon::SchedulerTaskWorker::NotificationRecipientEmail

2. Usually this about email fetching or sending..i would execute this manually 1st MailAccountFetch / MailQueueSend using --force and --debug param..

2. I would stop the daemon first..then check if there is some old daemon running / hangin ..kill it if its there..then start daemon again

Code: Select all

ps -U otrs
ps -U znuny

Good luck

[rjcotton]

so I checked again and at the time I went through and killed any existing processes after stopping the Daemon. I set the email address enabled it
what is the exact command that I need to run for #2. Usually this about email fetching or sending..i would execute this manually 1st MailAccountFetch / MailQueueSend using --force and --debug param..

[rjcotton]

so turns out my lab had shutdown and I have VMs set to autoboot. a previous VM that was running an older version of OTRS was online and actually causing the issue. I shut it down and all is good. thank you for your help. I have since stopped that VM from autobooting