System Monitoring Plugin
Moderator: crythias
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dsekelybrs
- Znuny newbie
- Posts: 47
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
System Monitoring Plugin
I'm having an issue with the SystemMonitoring addin lately. The tickets are opening/closing like they should but the resolved notifications are missing the original ticket subject. Originally the ticket notification had the OTRS_CUSTOMER_SUBJECT/OTRS_CUSTOMER_BODY in the details but that wasn't working either.
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Last edited by dsekelybrs on 20 May 2024, 17:17, edited 1 time in total.
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dsekelybrs
- Znuny newbie
- Posts: 47
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: System Monitoring Plugin
here is one more screenshot
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dsekelybrs
- Znuny newbie
- Posts: 47
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: System Monitoring Plugin
I can use the TicketFreeText2 dynamic field but that leads to another issue. I know you can filter notifications to specific customers but is there a way to exclude a customer from a notification? I would need to create a new notification for this one customer from our monitoring system. When I do that it also gets triggered on the original notification so there are duplicate notifications sent.