Link a new ticket to a FAQ item already at the opening

[Cassoli]

Masters of service management, I'm racking my brains trying to somehow link a new ticket to a FAQ item already at the opening. I tried the generic attendant and tried a Perl code, both without success. I also didn't find any relevant documentation that would guide me. Does anyone have a light?

Thanks in advance.

[skullz]

since you already in generic agent and perl code,
you are lookin at https://doc.znuny.org/legacy/api/otrs/6 ... ml#LinkAdd

This will be the combination of DynamicField (populate faq_id, faq_title), GenericAgent and Custom Module that should contains code as below

Code: Select all

$True = $LinkObject->LinkAdd(
        SourceObject => 'Ticket',
        SourceKey    => '<TicketID>',
        TargetObject => 'FAQ',
        TargetKey    => '<FAQID>',
        Type         => 'ParentChild',
        State        => 'Valid',
        UserID       => 1,
    );

Good luck