otrs/znuny directory ownership

[beingbaban]

For older version of otrs, we generally run below command to set user and group to www-data
/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=www-data --web-group=www-data

But shouldnt it be user as otrs and group as www-data?

I tried to have both scenarios and otrs is working but just wanted to have expert opinion.

Also, when we restored backup in otrs 5.0.18, owner was otrs and group 48. what does 48 signifies?

[beingbaban]

any update?

[root]

Hi,

For older version of otrs, we generally run below command to set user and group to www-data
/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=www-data --web-group=www-data

But shouldnt it be user as otrs and group as www-data?

Yes this is what the documentation says and it's recommended.

I tried to have both scenarios and otrs is working but just wanted to have expert opinion.

And? Following the manual might be a good way.

Also, when we restored backup in otrs 5.0.18, owner was otrs and group 48. what does 48 signifies?

48 is the group id of a groups that is on the system missing

- Roy

P.S.: You should not be impatient on a forum that relies on the free time of its users. If it's urgent, you know what to do.

[beingbaban]

haha, thanks Roy.