Hide QuickClose with ACL

[FunnyDingo]

Hi all,

I've installed the extension Znuny-QuickClose. I want to hide the QuickClose button in the Ticket view for all users that are not the Ticket Owner. Similar to the default close button.

As I can see, the extension has not a build-in feature for this, so I tried using ACL.

I can hide the button if I use a fixed Agent Name in the Match settings. But I don't find a solution for a variable owner name. Example:

Code: Select all

---
- Comment: ''
  ConfigChange:
    PossibleNot:
      Action:
      - AgentTicketZnunyQuickClose
  ConfigMatch:
    Properties:
      Ticket:
        OwnerID:
        - '[Not]<OTRS_CURRENT_UserID>'
  Description: ''
  ID: 2
  Name: 1 - Quick Close Allow
  StopAfterMatch: 1
  ValidID: 1

So, has anyone an idea how to achieve my goal?

Kind regards,
Funny

[root]

Hi,

This is not possible at the moment without changing code. From my point there only these options:

1. You check if the current owner is root@localhost (UserID = 1). But this will probably not work for 100% of the tickets.
2. Write a custom ACL module. In such a module you can do everything, even checking who's the current user and owner.
3. Create an issue for the Znuny-QuickClose module that they add the RequireLock function to have the same behaviour like the regular Close.
4. Create a feature-request that additional values based on the tags (<OTRS_xxx) can be used in ACLs.

- root