Ticket age in ticket queue L view is shown only in hours instead in days,years ad hours
In M and S view it's fine
My version of Znuny: LTS 6.5.8
Ticket age in queue L view is shown only in hours
Moderator: crythias
Ticket age in queue L view is shown only in hours
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root
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Re: Ticket age in queue L view is shown only in hours
Hi,
I just checked with a 6.5.8 and it's okay. The age is shown as it should be. But I don't recall an issue and fix for this. I would export the system configuration and check if there are any settings related to the L-view (Preview).
- Roy
I just checked with a 6.5.8 and it's okay. The age is shown as it should be. But I don't recall an issue and fix for this. I would export the system configuration and check if there are any settings related to the L-view (Preview).
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Ticket age in queue L view is shown only in hours
I've notice that it works ok after removing ITSMIncidentProblemManagement Package.
But since I need this package my wokraroud is to swap /opt/otrs/Kernel/Output/HTML/TicketOverview/Preview.pm to the one from the older version of znuny-6.4.5.
But since I need this package my wokraroud is to swap /opt/otrs/Kernel/Output/HTML/TicketOverview/Preview.pm to the one from the older version of znuny-6.4.5.
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root
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Re: Ticket age in queue L view is shown only in hours
Hi,
Thank you for this information. I'll check it with this combination and open a bug if required.
- Roy
Thank you for this information. I'll check it with this combination and open a bug if required.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
root
- Administrator
- Posts: 4249
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
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Re: Ticket age in queue L view is shown only in hours
Hi,
There is no custom Kernel/Output/HTML/TicketOverview/Preview.pm that belongs to the ad-on ITSMIncidentProblemManagement if you use Znuny LTS 6.5. Are you sure that the file you use is not an old one?
What is the output of the command
ls -l /opt/otrs/Kernel/Output/HTML/TicketOverview/Preview.pm
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?