Hi seit der Migration von OTRS 6.0.19 nach Znuny 6.5.9 erhalten Agents TicketCreate Benachrichtungen zweimal.
07/04/2024 13:07:03
Himbeerwilly Sent "Ticket create notification" notification to "xxx" via "Email". (SendAgentNotification)
Himbeerwilly Sent "Ticket create notification" notification to "yyy" via "Email". (SendAgentNotification)
Himbeerwilly Sent "Ticket create notification" notification to "zzz" via "Email". (SendAgentNotification)
- Changed dynamic field LNCoveringContract from "" to "-". (TicketDynamicFieldUpdate)
- Changed dynamic field LNWarranty from "" to "-". (TicketDynamicFieldUpdate)
- Changed dynamic field LNCustomerNo from "" to "-". (TicketDynamicFieldUpdate)
- Changed dynamic field LNTicketID from "" to "Synchronizing". (TicketDynamicFieldUpdate)
Himbeerwilly Sent "Ticket create notification" notification to "xxx" via "Email". (SendAgentNotification)
Himbeerwilly Sent "Ticket create notification" notification to "yyy" via "Email". (SendAgentNotification)
Himbeerwilly Sent "Ticket create notification" notification to "zzz" via "Email". (SendAgentNotification)
- Changed dynamic field ProcessManagementActivityID from "" to "Activity-xxx". (TicketDynamicFieldUpdate)
- Changed dynamic field ProcessManagementProcessID from "" to "Process-yyy". (TicketDynamicFieldUpdate)
- Changed service to "No contract / Not set" (1). (ServiceUpdate)
- Changed dynamic field TicketFlagSetOnceAHighPrioTicket from "" to "true". (TicketDynamicFieldUpdate)
- Changed priority from "3 normal" (3) to "2 high" (4). (PriorityUpdate)
- Changed type from "default" (1) to "Disturbance notification" (12). (TypeUpdate)
Himbeerwilly Changed dynamic field CountryMarker from "" to "France". (TicketDynamicFieldUpdate)
Himbeerwilly Changed dynamic field CustomerName from "" to "TGV". (TicketDynamicFieldUpdate)
Himbeerwilly Changed dynamic field Serial from "" to "56787654". (TicketDynamicFieldUpdate)
Himbeerwilly Changed dynamic field Phone from "" to "0638233062". (TicketDynamicFieldUpdate)
Himbeerwilly Reset of unlock time. (Misc)
Himbeerwilly IS Ticket (EmailCustomer)
Himbeerwilly Changed customer to "CustomerID=xyz;CustomerUser=xyz;". (CustomerUpdate)
Himbeerwilly Changed type from "" () to "default" (1). (TypeUpdate)
Himbeerwilly Changed SLA to "NULL" (). (SLAUpdate)
Himbeerwilly Changed service to "NULL" (). (ServiceUpdate)
Himbeerwilly Created ticket [10104801] in "Issues" with priority "3 normal" and state "new". (NewTicket)
Dabei spielt es keine Rolle ob das Ticket via Intelligent Surface oder per Phone Ticket erstellt wurde.
Unter Ticket notifications kam durch die Migration nur die "Mention notification" hinzu, keine 2. "TicketCreate notification".
Zumindest nicht im Frontend.
Habt ihr eine Idee woher das kommen kann und habt ihr das mit 6.5.x auch ?
Dirty-Workaround aktuell ist es in der Notification zu selektieren:
"Notify user just once per day about a single ticket using a selected transport."