We upgraded from otrs 5 to otrs 6, though the instance is working fine. on checking syslog, its generating following error.
Can someone suggest in this case what can be the issue.
Daemon Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager-10[928822]: [Error][Kernel::System::ObjectManager::_DieWithError][Line:536]: Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager depends on Kernel::System::DynamicField::Backend, but the constructor of Kernel::System::DynamicField::Backend returned undef
getting error in syslog after upgrade
Moderator: crythias
-
- Znuny newbie
- Posts: 68
- Joined: 20 Sep 2022, 13:59
- Znuny Version: Znuny 6.5 LTS
- Real Name: BP Singh
-
- Znuny superhero
- Posts: 914
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: getting error in syslog after upgrade
Check if you updated all packages and remove orphaned configuration with a rebuild (bin/otrs.Console.pl Maint::Config::Rebuild --cleanup).
Professional Znuny and OTRS services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
-
- Znuny newbie
- Posts: 68
- Joined: 20 Sep 2022, 13:59
- Znuny Version: Znuny 6.5 LTS
- Real Name: BP Singh
Re: getting error in syslog after upgrade
Thank you for getting back. I checked, my otrs version is 6.0.40
while when I upgraded from otrs 5 to otrs6, following is the version of addon: How I can go to 6.0.40 for addon? Can you please suggest.
You do not have the required permissions to view the files attached to this post.
-
- Znuny superhero
- Posts: 914
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: getting error in syslog after upgrade
The version of the package does not have to be equal to the product version. Did you rebuild the configuration? Open the dynamic field screen in the admin area and check if you get new error log entries.
OTRS 6 ends with version 6.0.30. The old Znuny 6 LTS ends with 6.0.48. You probably (intentionally or unintentionally) migrated to another fork.
In any case, you're using an outdated version and might consider upgrading to a supported one.
OTRS 6 ends with version 6.0.30. The old Znuny 6 LTS ends with 6.0.48. You probably (intentionally or unintentionally) migrated to another fork.
In any case, you're using an outdated version and might consider upgrading to a supported one.
Professional Znuny and OTRS services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
-
- Znuny newbie
- Posts: 68
- Joined: 20 Sep 2022, 13:59
- Znuny Version: Znuny 6.5 LTS
- Real Name: BP Singh
Re: getting error in syslog after upgrade
The errors that I posted are from /var/log/sysconfig.zzz wrote: ↑17 Jul 2024, 09:32 The version of the package does not have to be equal to the product version. Did you rebuild the configuration? Open the dynamic field screen in the admin area and check if you get new error log entries.
OTRS 6 ends with version 6.0.30. The old Znuny 6 LTS ends with 6.0.48. You probably (intentionally or unintentionally) migrated to another fork.
In any case, you're using an outdated version and might consider upgrading to a supported one.
I checked from frontend but dont see an option, can you suggest where I can see those logs. Its not in system log.
Also, from otrs 6.0.40, I should goto Znuny 6.1 or should try with 6.0.48?
-
- Znuny newbie
- Posts: 68
- Joined: 20 Sep 2022, 13:59
- Znuny Version: Znuny 6.5 LTS
- Real Name: BP Singh
Re: getting error in syslog after upgrade
Can you please suggest @zzzzzz wrote: ↑17 Jul 2024, 09:32 The version of the package does not have to be equal to the product version. Did you rebuild the configuration? Open the dynamic field screen in the admin area and check if you get new error log entries.
OTRS 6 ends with version 6.0.30. The old Znuny 6 LTS ends with 6.0.48. You probably (intentionally or unintentionally) migrated to another fork.
In any case, you're using an outdated version and might consider upgrading to a supported one.
-
- Znuny superhero
- Posts: 914
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: getting error in syslog after upgrade
You should at least go to Znuny 6.5 LTS.
You didn't provide any feedback on the rebuild cleanup outcome.
— Emin
You didn't provide any feedback on the rebuild cleanup outcome.
— Emin
Professional Znuny and OTRS services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English