otrs/znuny backup issue

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beingbaban
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Posts: 68
Joined: 20 Sep 2022, 13:59
Znuny Version: Znuny 6.5 LTS
Real Name: BP Singh

otrs/znuny backup issue

Post by beingbaban »

Hey guys migrated from 5 to 6 and now getting following error on doing backup.
What can be the issue. before it was working fine.

mysqldump: Error 2013: Lost connection to server during query when dumping table `package_repository` at row: 1
joserribeiro26
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Joined: 26 Jan 2012, 16:04
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Real Name: José Ribeiro
Company: Service Up - Consultoria ITSM
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Re: otrs/znuny backup issue

Post by joserribeiro26 »

adjust the max_allowed_packet parameter
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beingbaban
Znuny newbie
Posts: 68
Joined: 20 Sep 2022, 13:59
Znuny Version: Znuny 6.5 LTS
Real Name: BP Singh

Re: otrs/znuny backup issue

Post by beingbaban »

joserribeiro26 wrote: 23 Jul 2024, 20:09 adjust the max_allowed_packet parameter
Thank you for getting back. It's already set to 1024M
zzz
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Re: otrs/znuny backup issue

Post by zzz »

Hey,

Is it set in the [mysqldump] or [mysqld] block?

You can also set it manually by adding the “--max_allowed_packet=512M” parameter to the mysqldump command.

— Emin
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beingbaban
Znuny newbie
Posts: 68
Joined: 20 Sep 2022, 13:59
Znuny Version: Znuny 6.5 LTS
Real Name: BP Singh

Re: otrs/znuny backup issue

Post by beingbaban »

We were setting for mysqld.
Further did RnD and we further set it for mysqldump specifically and it solved the issue.
Just checked your response here and you also suggested the same.
Thank you so much.
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