TicketCreate operation returns with a "MissingParameter" error

[ATD39401]

I'm getting data for ticket A with the Ticket::TicketSearch operation, and I want to make a new ticket B and make its body text the same as ticket A's body text. I'm trying to call Ticket::TicketCreate (documentation I'm following) for this. However, I'm getting back the error

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TicketCreate.MissingParameter

which seems to suggest I'm either not including something the operation needs or my parameters into Python's request.get() function are malformed. From what I can tell the fields below are what OTRS 6 requires for this call. Am I missing something else?

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params = {
		'UserLogin': OTRSLogin,		
		'Password': OTRSPassword,
			'Ticket': {
				'Title': desiredTitle,
				'QueueID': 27,
				'StateID': 3,
				'PriorityID': 3
			},
			'Article': {
				'CommunicationChannel': 'Email',
				'CommunicationChannelID': 1,
				'IsVisibleForCustomer': 1,
				'ArticleSend': 1,
				'From': fromEmail,
				'Subject': desiredTitle,
				'Body': bodyTicketA,
				'ContentType': 'text/plain; charset=utf-8'
			}
		}

[root]

Hi,

Are there more details on what's missing in the GenericInterface debugger log or the system log of Znuny?

- Roy

[ATD39401]

Nothing obvious: the logger doesn't seem to have even recorded the "TicketCreate" operation, only "TicketGet" calls made earlier in my script. Below is what returns from the API call I posted.

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{'Error': {'ErrorMessage': 'TicketCreate: Ticket parameter is missing or not valid!', 'ErrorCode': 'TicketCreate.MissingParameter'}}

[skullz]

TicketCreate should use Post method

Im not sure about python, but in perl have to set additional header

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# Method: POST
# Endpoint: /Ticket

$RestClient->addHeader('Content-Type', 'application/json');
$RestClient->addHeader('charset', 'UTF-8');
$RestClient->addHeader('Accept', 'application/json');

[root]

Hi,

Is the ticket type enabled in your system? If yes, add parameter to the payload.

- Roy

P.S.: Set the log level to debug

[ATD39401]

Hi,

Is the ticket type enabled in your system? If yes, add parameter to the payload.

- Roy

P.S.: Set the log level to debug

I'm not sure what you mean by ticket type, but a route for the TicketCreate operation is enabled, and I have changed the following section of my web service configuration to accept only the POST method.

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RouteOperationMapping:
        TicketCreate:
          RequestMethod:
          - POST
          Route: /TicketCreate
        TicketGet:
          Route: /TicketGet/:TicketId
        TicketSearch:
          Route: /TicketSearch
        TicketUpdate:
          Route: /TicketUpdate

[root]

I'm not sure what you mean by ticket type,

Hi,

Is the system configuration Ticket::Type enabled?

- Roy

[ATD39401]

Is the system configuration Ticket::Type enabled?

Turns out it was not. However after enabling this change in the system configuration and deploying it, I still get the same error back when running my script.

[skullz]

You are missing Ticket->CustomerUser and Article->To (valid email address when Article->ArticleSend is set)

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my $Params = {
    UserLogin => $User,       
    Password  => $Pass,   
    Ticket    => {
        Title        => "desiredTitle",
        Queue        => "Raw",
        State        => "new",
        Priority     => "3 normal",
        Type => "Unclassified",
        CustomerUser => "test\@localhost.com",
        },
    Article => {
        CommunicationChannel => "Email",
        CommunicationChannelID => 1,
        IsVisibleForCustomer => 1,
        ArticleSend => 1,
        From       => "test\@localhost.com",
        To        => "test\@localhost.com",
        Subject     => "some subject",
        Body        => "some body",
        ContentType => "text/plain; charset=utf8",
    },
	
};