Variables unclear on processes

Moderator: crythias

Locked
hkais
Znuny wizard
Posts: 365
Joined: 16 Apr 2016, 08:55
Znuny Version: see in post
Real Name: Hans
Contact:

Variables unclear on processes

Post by hkais »

Hi there,

on processes I would like to assign the current user to be the impersonated user for the person.
Running on 7.0.15

I tried the variables to set it to the transition action's Transition Action Module ArticleSend the current user
UserID=<OTRS_AGENT_UserID>
UserID=<OTRS_CURRENT_UserID>
UserID=<nothing/empty>

So my first question, are the variables available on Znuny 7.0.x? I only found them in the docs of OTRS
Settung the UserID to nothing, respectively removing it as a parameter, was my expectation to set the current user's userID but also this seems not to work

Am I having a "brain-shortcut" and it shall work, or did this never work on znuny?

best wishes
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO power users and admins
Specialized for AI-based Solutions with Znuny

IT Governance Portal
skullz
Znuny superhero
Posts: 658
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

Re: Variables unclear on processes

Post by skullz »

https://doc.znuny.org/znuny/annexes/pla ... index.html

it work for me using UserID => <OTRS_CURRENT_UserID>

Or are you talking about "From" ?
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This

Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
Locked