Dynamic / Custom Fields for Queues?

[hkais]

Hi there,

just wondering how and if it is possible to have dynamic fields atop of Queues?
E.g. if you want to integrate with other systems, it would be great to have the option to provide some "linking" information of other systems to the queue.

if not available, is it planned?

[Johannes]

Hi,

can you explain "atop of Queues" a bite more? Maybe with a screenshot
I do not get what you want to achieve at the moment.

Regards

[hkais]

Hi Johannes,

basically to have the same dynamic fields to queues, like you can create on Tickets, Articles, Customers and CustomerUsers.

Assume you have a project queues: myTopClientProjectA, myTopClientProjectB
and you have multiple external Systems, which somehow manage myTopClientProjectA and you would like to add a reference to the systems as URLs to be able to integrate e.g. via REST API some things.

Right now I have not found any reasonable way to map a custom data to a queue.

[Johannes]

Hi,

you could use Queue Preferences. But those are not available via the GI, as it only handles Ticket attributes by default.

Monosnap Ticket.xml — znuny-655 2025-01-29 16-39-12.png

So without development there is no way to access additional queue information.

Regards

[hkais]

Hi Johannes,

great, thank you for the hint!
Will give it a try. Development is not a problem in this case.

Are there any plans to provide the dynamic fields to queues too?

[Johannes]

Hi,

no there are no plans for this. As they are considered as no regular business object, but more like an attribute.
Different to tickets, customer(user), cis and faq...

Regards