How to create a queue based on user email and display it in 'Queue View' in Znuny 7.1?

[helpmeplease]

Hi everyone,
I'm using Znuny 7.1 and I would like to automatically assign incoming tickets to a queue based on the user's email address.
Additionally, I want this queue to appear in the "Queue View".

Could someone guide me on how to:

Create a queue based on the user's email domain or address?

Configure Znuny to automatically route those emails into the appropriate queue?

Ensure that this queue is visible in the Queue View for agents?

[wurzel]

Hi,

Creating Queues
https://doc.znuny.org/znuny/admin/queues/index.html

For Mail Routing use postmaster filter, unfortunatly I do not find it in the docs, seems to be gone?

For Displaying in Queue View you have to use subscriptions

[helpmeplease]

Thank you, but I still don't understand how to make an agent see the queues I’ve created. I managed to create the "prueba" queue and added the admin group to it, but it still doesn’t appear. I understand that the final step is to create the subscription, but I don't know how to do that. Thanks again for your help.

[helpmeplease]

[wurzel]

Hi,

read the docs

and go to your personal settings. You'll find the subscription.

Flo