Leave a copy of mail on server?

[mrkingster]

Hi,

I have a setup of Znuny running now to test. I am stuck finding an option to leave the mail on the server when checking for tickets. I am using OAuth2 with M365 as per the blog post setup.

I understand that the default behaviour would be to check for new mail, creates a ticket, then purge the mail from the server. But for testing purposes I want to be able to leave a copy on the server.

Is this possible or is it just not an option?

I guess a workaround could be to create a new shared mailbox for Znuny and have mail copied into that then do some filtering based on the to address to put it into the correct queue?

[root]

Hi,

E-Mail processing relies on the fact that a processed mail won't be available at the server when everything goes well. If you need a copy, you should use the existing features at the mailbox level, like copying every ongoing email into a folder.

- Roy

[mrkingster]

Understood. Thanks Roy.