Font/Size Selection within "Blank Reply" Template & Ticket Notification OTRS_CUSTOMER_EMAIL[5] Window

[tupson]

Question 1: For the life of me, no matter what I try within the "Blank Template" for replying to tickets, it never holds the Font-Face and Size I specify; at which, when replying - all other components (Salutation, Signature) utilize the Font-Face and Sizes directed, but then the body of the reply is always some small unformatted font that is about 10x when the end-user receives our reply.

Is there a way to address this?

Image - https://oge.box.com/s/ktgonnk8bli17xldqv01skbskdb7fysm


Question 2: In our "Ticket Notification" to engineers, we have the following configuration set:

Ticket Preview:

Sender: <OTRS_CUSTOMER_From>

Subject: <OTRS_CUSTOMER_Subject>

Issue/Request: <OTRS_CUSTOMER_EMAIL[5]>


When an engineer receives the ticket, it follows this structure, but the <OTRS_CUSTOMER_EMAIL[5]> portion does a sentence break way before the actual frame ends. How can we adjust the formatting of this, so it uses the entire frame and is easier to the eye.

Example:

Image - https://oge.box.com/s/ka4zienrmvrhfmniy3ej8ndync56g7ul

[tupson]

Any bites?