REST invoker web service synchronization by ticket state

[BuilderNSV]

Hi everyone,

I need to have REST invoker web service which send data to outer system on TicketStateUpdate event but should not update ticket state if web service fails to send data.

I tried with Ticket::Generic backend and synchronous event trigger for TicketStateUpdate but ticket has changed its state successfully and web service has not sent required data.

Is it possible to make it just only by configuration or I need to correct code somewhere?

[root]

Hi,

Did the outgoing data match the format the receiving site expected? What does the web service log say?

- Roy