Auto Response - New Ticket

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FHDENIT
Znuny newbie
Posts: 18
Joined: 16 Jun 2022, 08:12
Znuny Version: 6.5.10
Real Name: Frelsens Hær IT

Auto Response - New Ticket

Post by FHDENIT »

Is it possible to configure that it is only sending the Auto Response New Ticket if the user is possible to lookup in either our SQL database or the local customers ?
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alexus
Znuny wizard
Posts: 384
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
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Re: Auto Response - New Ticket

Post by alexus »

Use SysConfig option - CustomerNotifyJustToRealCustomer. Sends customer notifications just to the mapped customer. But I'm not sure if this will work for auto-replies
Alexey Yusov

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