Transition Action send email to customer

[dscfrnt]

Hi,
I want to create a transition action that creates a note in the ticket that is also being sent to the customer as an email (kind of a log that the status has updated).

When I try this config, it doesn't work (already played around a lot but no luck). Can anyone help?

Code: Select all

Body: There is an update
CommunicationChannel: Email
ContentType: text/html;charset=UTF-8
HistoryComment: Article Created
HistoryType: EmailCustomer
IsVisibleForCustomer: 1
SenderType: system
Subject: An update

[root]

Hi,

At least the documentation shows more mandatory fields:

https://doc.znuny.org/znuny_lts/admin/p ... rticlesend

The UserID is not mandatory; this is an error. You only need to set this if you want to execute the transition action with another user's identity.

- Roy