disable search for some users

Moderator: crythias

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F7schwarz
Znuny newbie
Posts: 11
Joined: 13 Jun 2023, 15:38
Znuny Version: 7.0.5
Real Name: Alexander Schwarz

disable search for some users

Post by F7schwarz »

Hello,

we are using znuny 7.3.2 and want to disable the search for some users.
Based on the informations we can use
- ACL
- systemconfig with a group.
Both methods are not working.

waht is the official way from znuny to allow only a few users to use the search function?
Best regards,

Alex
wurzel
Znuny guru
Posts: 3281
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: disable search for some users

Post by wurzel »

Hi,

remove ro access to the searchable queues.

But maybe you can restrict it in sysconfig. TicketSearch and Groups could be your search criterias. Never had done this


cheers
Flo
OTRS 2026 (Prod, Managed)
OTRS 2026 auf Debian 13 (Test)
Znuny 7.x latest version testing auf Debian 13

-- Ich beantworte keine Forums-Fragen PN - No PN please

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