Is there any way of showing or sorting by the responsible agent in statistics? We've had a request to be able to see the responsible agent in the reports, but I don't see any option to do so. Is this possible, or are we going to have to write a custom reporting tool?
Thanks
Znuny 7.2.3
OS: Debian 13
Responsible Person in reports
Moderator: crythias
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tobibueck
- Znuny newbie
- Posts: 2
- Joined: 29 Jul 2026, 09:14
- Znuny Version: 7.0.1
- Real Name: Tobias Bück
- Company: Open Ticket AI
Re: Responsible Person in reports
Hi,
for stats this usually only shows up if Ticket::Responsible is enabled in SysConfig.
Then in Admin → Statistics, create/edit a ticket statistic and check whether "Responsible" is available as an attribute (X-axis / restriction). If it is missing there, Responsible is probably still off system-wide.
If you only need owner-style reporting, Owner is the easier path. Custom SQL/report is only needed if you want something the built-in stats object does not expose.
Hope that helps.
for stats this usually only shows up if Ticket::Responsible is enabled in SysConfig.
Then in Admin → Statistics, create/edit a ticket statistic and check whether "Responsible" is available as an attribute (X-axis / restriction). If it is missing there, Responsible is probably still off system-wide.
If you only need owner-style reporting, Owner is the easier path. Custom SQL/report is only needed if you want something the built-in stats object does not expose.
Hope that helps.