Hello all,
Is there a way to implement a re-open button that allows to quickly re-open a closed ticket?
For many different reasons, my users need a re-open function.
The work around is to do an empty answer and to change the state manually but this is not very user friendly.
Any idea?
Thanks
How to re-open a ticket
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pmartignier
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crythias
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Re: How to re-open a ticket
Or a note-internal with a . as the body.
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Daniel Obee
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Re: How to re-open a ticket
Easiest would be to change the status in 'FreeFields'.
Greets
Daniel
Greets
Daniel
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1stGuardian
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Re: How to re-open a ticket
Click on "Phone-call" (otion on the right side) and change the state to open. Then submit.
Cheers
Cheers
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KimmoJ
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Re: How to re-open a ticket
SysConfig: Ticket -> Frontend::Agent::Ticket::ViewNote
Switch Ticket::Frontend::AgentTicketNote###State: to yes.
Allows you to use the Note function to change a ticket to open from the closed state.
Though I agree, this should be (at the very least an optional) button next to close.
Switch Ticket::Frontend::AgentTicketNote###State: to yes.
Allows you to use the Note function to change a ticket to open from the closed state.
Though I agree, this should be (at the very least an optional) button next to close.