how to notify customer through mail about close ticket

Alex11 · Post by **Alex11** » 13 May 2010, 10:40

hi all ,i am getting problem in sending notification to the customer through mail if a ticket is closed .how will i do it..pls help me
regards
Alex

jojo · Post by **jojo** » 13 May 2010, 11:11

Use the "Compose Answer" functionality to send the customer an email and close the ticket at this step. The second possibility would be to create a "Notification (Event)" via admin interface

Andre Bauer · Post by **Andre Bauer** » 13 May 2010, 15:40

@ Alex11

next time use correct forum fory yout question!

fbobraga · Post by **fbobraga** » 29 Jul 2010, 16:35

there's a wiki entry for it: http://wiki.otrs.org/index.php?title=No ... has_closed

kenmurimi · Post by **kenmurimi** » 30 Jul 2010, 11:20

i have just done this..

i used the Notification (Event) ] in the admin.
click on add
fill in the name e.g "email to customer when ticket closed"

recipient:(group based)=customer'
event: TicketStateUpdate
Queue: "Select all the queues you want"
Article type: email notification-ext
subject"----

text"
Hi <OTRS_CUSTOMER_FROM>,

The ticket "<OTRS_CUSTOMER_SUBJECT[50]>" has been Closed!

You Wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

some more info here maybe.

Thank you.

i hope that helps

Znuny Open Source Ticketsystem

how to notify customer through mail about close ticket

how to notify customer through mail about close ticket

Re: how to notify customer through mail about close ticket

Re: how to notify customer through mail about close ticket

Re: how to notify customer through mail about close ticket

Re: how to notify customer through mail about close ticket