how to get the stats of a agent who worked on customer

Esther · Post by **Esther** » 12 May 2010, 23:18

how to get the stats of a agent who worked on customer tickets for a whole month in otrs

jojo · Post by **jojo** » 13 May 2010, 09:05

You can create Reports via the "Stats" Button

Esther · Post by **Esther** » 13 May 2010, 18:29

please i am unable to get the reports of the customer on which the agent has worked for whole month please can you update this for me immediately

jojo · Post by **jojo** » 13 May 2010, 18:33

please switch on Stats::UseAgentElementInStats via Sysconfig to enable Statistics on Agent Base

jojo · Post by **jojo** » 13 May 2010, 18:39

Esther wrote: please can you update this for me immediately

If you need fast and immediate help you should consider to buy a support contract!

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