Reject email tickets based on email address

[trev_f]

Hi experts!

Is there a way to auto-reject a new email ticket if the email address doesn't belong to a customer in the customer database? It would also be preferable if the ticket counter isn't incremented. Any help would be much appreciated! Cheers

[crythias]

From what I've tried to find, it's not inherently built in. There's a flag to reject making new tickets via email. That's not fun. It does force usage of the web interface (only customers with a login can create tickets, but only via web).

The only other method I've found is in email http://lists.otrs.org/pipermail/otrs/20 ... 03093.html if you're using exim. Now, I don't want to recommend changing your mail sender just for this. The relevant part is:

Code: Select all

select email from customer_user where \
      email='${quote_mysql:$sender_address}'

which queries directly against the MySQL db before it gets there.

The proper way to do it would likely be a postmaster filter CMD ? that does the query.

[crythias]

I wrote this today:http://forums.otrs.org/viewtopic.php?f= ... ers#p20981 If you're still looking for this, can you give feedback on whether this works for you?