How to join pics in preformatted reply?

[Duncan]

Hello everyone,

I've seen it's now possible to join image when you reply to a ticket.

But it's not possible to join a picture to a preformatted reply...

In fact when you replay to a ticket, you can clic the <img> icon to join a picture, then you can upload it or simply past the URL, then OTRS will modify the <img src=...

So finally as I explained the mail with the image diplaying well is: <img src="cid:inline435659.166000011.1274949206.3466467.70072894@otrs.blabla.com" /> , even if the mail is flagged as spam...

So actually the only one solution to add an image to preformatted reply is <img src="http://www.google.com/image.jpg" /> , but this way , mail client don't display the pictures if message is flagged as spam...

I wonder it would be possible to join image to preformatted reply using this: <img src="cid:inline435659.166000011.1274949206.3466467.70072894@otrs.blabla.com" />

Any idea please?

[Mike_B]

Hi duncan,

I don't really understand your issue. If you mean, you can't add an image in a pre-defined response, in that case you're right. We have a bug report for that, it will be added in the future. See http://bugs.otrs.org/show_bug.cgi?id=5173

Regards,

Mike.

[Duncan]

Hi Mike,

It's exactly that .
Perfect, so the only thing to do is to wait next build

Thanks!