cricket ticket using php script....

[lingaprashanth]

Hi All,

I am trying to build customer interface for otrs using php. I am trying to connect to otrs using php. i tried the code from http://lists.otrs.org/pipermail/otrs/20 ... 28525.html

i hav changed user id and password according to otrs installation. presently iam using ubuntu 9.10.

<?php
ini_set('display_errors', 'On');
$otrs_subject = "test";
$otrs_queue = "raw";
$otrs_from = "lingaprashanth@cogitate-it.com";
$otrs_email = "otrs@localhost";
$otrs_user = "lingaprashanth";
$otrs_pass = "cogitate";
$otrs_url = "http://localhost/otrs/rpc.pl";;
$otrs_queue = "Raw";

$otrs_customerid = $otrs_from;
$otrs_customeruser = $otrs_from;
$otrs_userid = 2; # your OTRS-Userid, varies of course in every installation
$otrs_message = "Test";

$soapclient = new SoapClient(null, array('location' =>
$otrs_url,
'uri' => "Core",
'trace' => 1,
'login' => $otrs_user,
'password' => $otrs_pass,
'style' => SOAP_RPC,
'use' => SOAP_ENCODED));

# creating a ticket number
/* $ticketnr = $soapclient->__soapCall("Dispatch",
array($otrs_user, $otrs_pass, "TicketObject", "TicketCreateNumber")); */

$ticketnr = $soapclient->__soapCall("Dispatch",array($otrs_user,$otrs_pass, "TicketObject", "TicketCreateNumber"));

#php changes long numbers to 123E+10 notation to prevent this screwing up our ticketnumbers we convert notation
#it into normal plain numbers. but only if not string, because sometimes you have a string addition like XY123 on your
#ticket numbers
if(! is_string($ticketnr) ) $ticketnr =
number_format($ticketnr,0,
'.', '');

// # create the new ticket


$ticketid = $soapclient->__soapCall("Dispatch",
array($otrs_user,
$otrs_pass, "TicketObject", "TicketCreate",

"TN", $ticketnr,

"Title", $otrs_title,

"Queue", $otrs_queue,

"Lock" , "unlock",

"PriorityID", 3,

"State" , "new",

"CustomerId", $otrs_customerid,

"CustomerUser", $otrs_userid,

"OwnerID" , $otrs_userid,

"UserID", $otrs_userid

));

$articleid = $soapclient->__soapCall("Dispatch",
array($otrs_user,
$otrs_pass, "TicketObject", "ArticleSend",
"TicketID" ,
$ticketid,
"ArticleType" ,
"email-external", # email-external|email-internal|phone|fax|...
"SenderType" , "agent", # agent|system|customer
"From" , $otrs_from,
"To" ,
$otrs_email,
"Subject" ,
"[Ticket#".$ticketnr."] ".$otrs_subject,
"Body" ,
$otrs_message,
"ContentType" ,
"text/plain; charset=utf-8",
"Charset" , "utf-8",
"HistoryType" ,
"EmailCustomer", # EmailCustomer|Move| AddNote|PriorityUpdate|WebRequestCustomer|...
"HistoryComment" , "generated
by OTRSInterface-Class",
"UserID" ,
$otrs_userid,
"NoAgentNotify" , 0, # if you dont want to send agent notifications
"Type" ,
"text/plain",
"Loop" , 0 # auto reject|auto follow up|auto follow up|auto remove
));



?>


but iam getting an error " Fatal error: Uncaught SoapFault exception: [soap:Client] Application failed during request deserialization: no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187 in /var/www/lp/soap2.php:30 Stack trace: #0 /var/www/lp/soap2.php(30): SoapClient->__soapCall('Dispatch', Array) #1 {main} thrown in /var/www/lp/soap2.php on line 30"

if any one hav tried this can me help me out to get rid of the error and continue further.......

thanks in advance...

[Andre Bauer]

http://wiki.anothergeek.ca/tiki-index.p ... HPOTRSSOAP

[andreakappa]

I've checked such link, but as far as I can see it simply does not provide any solution.

But more than that, I'm getting same error on every test I'm doing on my develop server with any "hello world"
soap service; so I think that this problem is not strictly OTRS related but it's due to a more generic Perl SOAP configuration.
The problem is that I'm not finding any solution over the web, neither anything in the server that can help me
in solving it.. just an error 500 in apache access.log. (note that on same apache server i'm correctly serving many
PHP soap services)

Any idea? I can't believe nobody is not getting perl soap working.

Finally, since the thread topic is "Ticket using php script" is there somebody that has a script which
locally creates the ticket (php or perl) without needing an email flow?

Thank you in advance

[crythias]

http://wiki.otrs.org/index.php?title=Cr ... HP_via_RPC

[pam009]

It doesn't help JMK Design as well

[renee]

@pam009: Please provide some information what you have done so far. What do you want to achieve? Are there any error messages? ...