AgentTicketStatusView.pm custom filter

[benceignacz]

Hi Guys,

I need create a new custom filter in Status View. I fund the .pm file in the /Kernel/Modules/AgentTicketStatusView.pm, and I try edit a custom filter:

Code: Select all

    # define filter
    my %Filters = (
        Open => {
            Name   => 'open',
            Prio   => 1000,
            Search => {
                StateType  => 'Open',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },
        Closed => {
            Name   => 'closed',
            Prio   => 1001,
            Search => {
                StateType  => 'Closed',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },
	
        #<------------My Custom Filter--------------->
        Test => {
            Name   => 'test',
            Prio   => 1002,
            Search => {
                Queue	   => '[MySpecificQue]',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },
	
    );

The role in this filter, that show only ticket in the specified Que.
The Link is visible in the NavBar, but working bad, because show only the closed tickets.

Can help me anybody?

Thanks: Bence from Hungary

[nbe222]

hi,

did you find a solution for this issue ?

norbert

[crythias]

In this case, it looks like

Code: Select all

 StateType  => 'Open',

was missing in the custom search.

[benceignacz]

Hi,

I'm not find solution for this issue. I try more code, but not solved my problem.
I seached more then over 5 hours on Google but not result.

Code: Select all

QueueID => [any number e.g.:9] #not working
Queue => [any queue] #not working

Any ideas...

[crythias]

Do you need something besides "My Queues"? If you select the queues in the web interface (Preferences, My Queues), you'll only see those queues.

[nbe222]

hi,

I also tried to implement a custom filter with "standard scenario" - I added "closed unsuccessful" status.

error message is:
Can't use string ("closed unsuccessful") as an ARRAY ref while "strict refs" in use at ../..//Kernel/System/State.pm line 334.

please help on this,

norbert

[AlexG]

hi,

I also tried to implement a custom filter with "standard scenario" - I added "closed unsuccessful" status.

error message is:
Can't use string ("closed unsuccessful") as an ARRAY ref while "strict refs" in use at ../..//Kernel/System/State.pm line 334.

please help on this,

norbert

Could somebody write something to this?
I need to create a new filter with "closed unsuccessful" and "closed with workaround".

[crythias]

AlexG, please create a new topic as this one began almost 3 years ago. Please indicate your requirements in the topic so the answers may be addressed only to you.