can't create users

[danbodirca]

Hello,
I'm using OTRS 2.4.7 under windows.
I trie to create Customer user and I get this error message:

Email address (dan.bodirca@mydomain.ro) not valid (invalid dan.bodirca@mydomain.ro (no mail exchanger (mx) found!)! )!

Could someone please tell me how to create MX?
I tried to modify the OTRS\KERNEL\CONFIG\Defaults.pm under


# --------------------------------------------------- #
# SendmailModule
# --------------------------------------------------- #
# (Where is sendmail located and some options.
# See 'man sendmail' for details. Or use the SMTP backend.)
$Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
$Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f ';

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = '172.16.2.120';
$Self->{'SendmailModule::Port'} = '25';
$Self->{'SendmailModule::AuthUser'} = 'issue@mydomain.ro';
$Self->{'SendmailModule::AuthPassword'} = 'password';
but without any results.

Thank you,
Dan

[crythias]

Among other things like fixing the dns lookup problem, you can turn it off in admin, core,
CheckMXRecord:
Should the application check the MX record of e-mail addresses before sending an e-mail or submitting a telephone or e-mail ticket?

[crythias]

For "fixing" the problem...

If you're on Windows, you will want to be sure your dns configuration works for the email address you choose.
Go to a command prompt
Type

Code: Select all

nslookup

type

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set type=mx
mydomain.ro

If you get something like

Code: Select all

mydomain.ro MX preference = 10, mail exchanger = mail.mydomain.ro

you should be fine (and then there's a misconfiguration in the perl DNS module )
If you get something like

Code: Select all

can't find mydomain.com: Non-existent domain

your dns configuration is wrong, or you spelled it wrong. This is not a problem with OTRS.

[danbodirca]

hy crythias,
thank you for your reply, in deed my dns configuration is wrong.
I'll try to solve the problem and let you know.
best regards,
dan