Can customer search all tickets?

[otrs_greenhorn]

I have set up my users in "Customer Users" and I have added the agents in the "Users" group in OTRS 2.3.4. When a Customer User creates a ticket, they can only search their own tickets. Is there a way to let the Customer User be able to search and view all tickets in the company?
If not, are there any recommendations on adding the "Customer Users" to "Users" as agents(w/ limited priveldges), but not having them access the Admin button to change system settings?
Thank you for any suggestions.

[crythias]

I believe that's what the company tickets link in the user side is for...?

[otrs_greenhorn]

I can see the Company Tickets icon, but it doesn't show any test tickets we have created. This is a default installation, we haven't done any extra stuff other than creating agents and users, and some queue categories.
How would you go about enabling Company tickets. In the documentation, it states this has to be setup through the OTRS database and Kernel/Config.pm, but I not understanding the explaination fully on this will work for the users. Can each user view each others' tickets? Or is it like a supervisor where it only work one way?

Do you know if extended ticket search can be enabled in the framework?

Thank you for your assistance.

[crythias]

I think (but I could be wrong) that "Customer" is "Company" and "users" that have a common and configured "CustomerID" will be able to see other CustomerID tickets. Will one user see other User's tickets in the same company? I think so. Can there be a supervisor who gets to? I don't know. (I'm running on the limits of my knowledge of OTRS at this point.)

[otrs_greenhorn]

thank you for your help. The company tickets worked for us, only after we added a column per OTRS 2.3 directions, section 11.2.1.1. The users in the departments can view all tickets according to their departments.