email filter

[mambley]

Hello everyone!

Im new using OTRS. I'd like to Know if is possible to receive emails only from costumers in DB (OTRS will automatic open a new ticket). All others emails must be discarded.

Sorry about my english!

Vitor

[michael_zhong]

refer to http://lists.otrs.org/pipermail/otrs/20 ... 23287.html

[crythias]

refer to http://lists.otrs.org/pipermail/otrs/20 ... 23287.html

This only affects known domains, unfortunately.

There is a possibility to modify a file to do this...

Kernel/System/PostMaster/NewTicket.pm around line 135 original code follows

Code: Select all

    # if there is no customer id found!
    if ( !$GetParam{'X-OTRS-CustomerNo'} ) {
        $GetParam{'X-OTRS-CustomerNo'} = $GetParam{SenderEmailAddress};
    }

    # if there is no customer user found!
    if ( !$GetParam{'X-OTRS-CustomerUser'} ) {
        $GetParam{'X-OTRS-CustomerUser'} = $GetParam{SenderEmailAddress};
    }

Sample code to change:

Code: Select all

    # if there is no customer id found!
    if ( !$GetParam{'X-OTRS-CustomerNo'} ) {
            $Self->{LogObject}->Log( Priority => 'info', Message => "$_ not in database" );
            return;
    }

    # if there is no customer user found!
    if ( !$GetParam{'X-OTRS-CustomerUser'} ) {
            $Self->{LogObject}->Log( Priority => 'info', Message => "$_ not in database" );
            return;
    }

• Back up the file before editing
• I haven't tried this
• Don't blame me if it doesn't work
• This change can not be bypassed (you can never create a new ticket via email without being in the customer database) -- I think(?)
• If you want, you can change "info" to "notice" or "error" depending on how you want to log this message
• This change WILL get overwritten by updates.
• Please let me know your results!

[ferrosti]

@crythias
I have a very modified version of this file, so I cannot give line numbers.

Your code refers to given X-OTRS- Mailheaders only. One should rather check for '$CustomerData{UserLogin}' if I get this right, which is a few lines above.

[crythias]

The reason I chose this method was that it was a default after checking if the user *did* exist. So, basically, if the user check failed, X-OTRS is the last hope, and if that failed, don't create. Did I miss something?

[ferrosti]

No, you don't.
There are way more changes in my file. This should be fine.
We do not trust X-OTSR headers and therefore this part was probably changed, since we also have another SOAP customer data source to query for.

[gailghis]

Hi all,

I tried this hack and it works but it's logged as follow when someone is unregistered as customer :
"Message: 1 not in database".
$_ is given as 1 as you can see

I would like to know how email can be gave instead at this point.


Excuse me for my "poor" english and thank you by advance.

[crythias]

viewtopic.php?f=60&t=6586