Problems with logging in

[omhe]

Hi,

Here's the problem. OTRS goes really slow. Tried to restart the apache2 service. But didn't help.

Looked up the apache2 log's. The same message comes over and over, and here's what it says:

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ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Jun 30 09:33:14 2010

Message: First bind failed! Unexpected EOF

Traceback (31036):
Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151
Module: Kernel::System::CustomerUser::new (v1.55) Line: 105
Module: Kernel::System::CustomerAuth::new (v1.29) Line: 95
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 192
Module: ModPerl::ROOT::ModPerl::Registry::services_otrs_prod_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.42) Line: 204
Module: ModPerl::RegistryCooker::run (v1.42) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
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Anyone got an idea?

[crythias]

Seems that it's complaining about your CustomerUser ldap backend connection...

[ferrosti]

This error is most likely due to a bad search user name / credentials for LDAP lookups.
Have a look whether there are bad chars or combinations of in it (space, tab, '\n') etc.