I'm having difficulty retrieving e-mail via POP3 following the upgrade of our Exchange server to Exchange 2010. It seems to grab one message (there are roughly 150 messages in the mailbox), and error out with a "No SASL mechanism found" message. This has become a serious problem and I'd greatly appreciate any assistance.
OTRS System Specs
OTRS Version: 2.4.7
Operating System: Windows Server 2003 SP2
Mail Account Options:
Type: POP3
Trusted: No
Dispatching: To selected Queue
Queue: relevant queue
Valid: valid
Exchange Server Specs
Operating System: Windows Server 2008 Standard X64
Exchange Version: Exchange Server 2010 (build 639.21)
POP3 Server Options:
Binding:
TLS Or Unencrypted Connections: All available IPv4 (Port 110), All available IPv6 Port 110)
Secure Sockets Layer (SSL) Connections: All available IPv4 (Port 995), All available IPv6 (Port 995)
Authentication: Plain text logon (Basic authentication). No TLS connection is required for the client to authenticate to the server
X.509 certificate name: <blank> I tried clearing this as a test. I have the same problem regardless of the vale of this setting
Command Relay -> Proxy target port: 110
Message MIME Format: Text
Message Sort Order: Ascending
Return from otrs.checkmodules script
D:\otrs\OTRS\bin>perl otrs.checkmodules
o CGI............................ok (v3.43)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.22)
o DBI............................ok (v1.609)
o DBD::mysql.....................ok (v4.012)
o Digest::MD5....................ok (v2.39)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v5.829)
o Encode::HanExtra...............ok (v0.23)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.08)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.65)
o Net::POP3......................ok (v2.29)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.22)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
o Net::LDAP......................ok (v0.39)
o GD.............................ok (v2.44)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.69)
o Compress::Zlib..............ok (v2.02)
o SOAP::Lite.....................ok (v0.69)
o XML::Parser....................ok (v2.36)
PostMasterMailbox.pl run interactive with -d 1 option
D:\otrs\OTRS\bin>perl postmastermailbox.pl -d 1
Net::POP3>>> Net::POP3(2.29)
Net::POP3>>> Net::Cmd(2.29)
Net::POP3>>> Exporter(5.63)
Net::POP3>>> IO::Socket::INET(1.31)
Net::POP3>>> IO::Socket(1.31)
Net::POP3>>> IO::Handle(1.28)
Net::POP3=GLOB(0x1e6d5cc)<<< +OK The Microsoft Exchange POP3 service is ready.
Net::POP3=GLOB(0x1e6d5cc)>>> USER <user>
Net::POP3=GLOB(0x1e6d5cc)<<< +OK
Net::POP3=GLOB(0x1e6d5cc)>>> PASS ....
Net::POP3=GLOB(0x1e6d5cc)<<< +OK User successfully logged on.
Net::POP3=GLOB(0x1e6d5cc)>>> STAT
Net::POP3=GLOB(0x1e6d5cc)<<< +OK 139 5795109
Net::POP3=GLOB(0x1e6d5cc)>>> LIST
Net::POP3=GLOB(0x1e6d5cc)<<< +OK 139 5795109
POP3: Message 1/139 (<user>/192.168.2.15)
Net::POP3=GLOB(0x1e6d5cc)>>> LIST 1
Net::POP3=GLOB(0x1e6d5cc)<<< +OK 1 1170
Net::POP3=GLOB(0x1e6d5cc)>>> RETR 1
Net::POP3=GLOB(0x1e6d5cc)<<< +OK
New Ticket created!
TicketNumber: 2010070710000401
TicketID: 66126
Priority: 3 normal
State: new
CustomerID: alerts@hackersafe.com
CustomerUser: alerts@hackersafe.com
No SASL mechanism found
at D:/otrs/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74
At this point I feel like I've tried everything. Switching to IMAP gives the same result. I'm able to telnet from the OTRS server and interactively access the mailbox via POP3 without a problem. I'm genuinely stumped at this point.
OTRS & Exchange 2010 POP3 (No SASL mechanism found) [SOLVED]
Moderator: crythias
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TheFunkyShmoo
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OTRS & Exchange 2010 POP3 (No SASL mechanism found) [SOLVED]
Last edited by TheFunkyShmoo on 19 Aug 2010, 01:59, edited 2 times in total.
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crythias
- Moderator
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- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
from
http://technet.microsoft.com/en-us/libr ... 98911.aspx
http://technet.microsoft.com/en-us/libr ... 98911.aspx
I *think* that this is the problem... however, SSL (POP3S/IMAP4S?) should/might work? or install Authen::NTLM. I wish I could try it and tell you. This isn't unique to OTRS, as far as about which I've been able to quickly browse Google.Feature
Client authentication using Integrated Windows authentication (NTLM) for POP3 and IMAP4 users
Comments and mitigation
NTLM isn't supported for POP3 or IMAP4 client connectivity. The recommended POP3 and IMAP4 setting alternatives to NTLM are:
Kerberos (GSSAPI)
Plain Text Authentication with SSL
Connections from POP3 or IMAP4 client programs to Exchange 2010 will fail.
If you need this functionality, retain an Exchange 2003 or Exchange 2007 server in your Exchange 2010 organization.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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Please edit your signature to include your OTRS version, Operating System, and database type.
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Need help? Before you ask
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TheFunkyShmoo
- Znuny newbie
- Posts: 7
- Joined: 07 Jul 2010, 19:57
- Znuny Version: 2.4.7
Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
Thanks for the response. I installed the Authen::NTLM perl module, and tried again using POP3S and IMAPS. Unfortunately, I'm getting the same result. I agree that it isn't necessarily an OTRS problem but one with the underlying PERL modules. I have no poblem POPing the mailbox via telnet. This is frustrating to say the least.
Results from PostMasterMailbox.pl run interactively (POP3S)
D:\otrs\OTRS\bin>perl PostMasterMailbox.pl -d 1
POP3S: Message 1/144 (indsticket/192.168.2.15)
New Ticket created!
TicketNumber: 2010070710000428
TicketID: 66128
Priority: 3 normal
State: new
CustomerID: alerts@hackersafe.com
CustomerUser: alerts@hackersafe.com
No SASL mechanism found
at D:/otrs/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74
Results from PostMasterMailbox.pl run interactively (IMAPS)
No SASL mechanism found
at D:/otrs/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74
D:\otrs\OTRS\bin>
Results from PostMasterMailbox.pl run interactively (POP3S)
D:\otrs\OTRS\bin>perl PostMasterMailbox.pl -d 1
POP3S: Message 1/144 (indsticket/192.168.2.15)
New Ticket created!
TicketNumber: 2010070710000428
TicketID: 66128
Priority: 3 normal
State: new
CustomerID: alerts@hackersafe.com
CustomerUser: alerts@hackersafe.com
No SASL mechanism found
at D:/otrs/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74
Results from PostMasterMailbox.pl run interactively (IMAPS)
Code: Select all
D:\otrs\OTRS\bin>perl PostMasterMailbox.pl -d 1
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 865@822 -> _send_cmd] 0 LOGIN indsticket "2efA42UWed"\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 208@869 -> _process_cmd] 0 OK LOGIN completed.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] 0 OK LOGIN completed.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 865@822 -> _send_cmd] 1 SELECT "INBOX"\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 255@869 -> _process_cmd] * 145 EXISTS\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * 145 EXISTS\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * 145 EXISTS\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 255@869 -> _process_cmd] * 0 RECENT\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * 0 RECENT\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * 0 RECENT\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 255@869 -> _process_cmd] * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 255@869 -> _process_cmd] * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 255@869 -> _process_cmd] * OK [UNSEEN 2] Is the first unseen message\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * OK [UNSEEN 2] Is the first unseen message\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * OK [UNSEEN 2] Is the first unseen message\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 255@869 -> _process_cmd] * OK [UIDVALIDITY 14082] UIDVALIDITY value\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * OK [UIDVALIDITY 14082] UIDVALIDITY value\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * OK [UIDVALIDITY 14082] UIDVALIDITY value\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 255@869 -> _process_cmd] * OK [UIDNEXT 332] The next unique identifier value\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * OK [UIDNEXT 332] The next unique identifier value\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * OK [UIDNEXT 332] The next unique identifier value\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 255@869 -> _process_cmd] 1 OK [READ-WRITE] SELECT completed.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] 1 OK [READ-WRITE] SELECT completed.\r\n
IMAPS: Message 1/145 (indsticket/192.168.2.15)
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 865@822 -> _send_cmd] 2 FETCH 1 RFC822.SIZE\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 405@869 -> _process_cmd] * 1 FETCH (RFC822.SIZE 1170)\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * 1 FETCH (RFC822.SIZE 1170)\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * 1 FETCH (RFC822.SIZE 1170)\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 405@869 -> _process_cmd] 2 OK FETCH completed.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] 2 OK FETCH completed.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 865@822 -> _send_cmd] 3 FETCH 1 rfc822\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] * 1 FETCH (RFC822 {1393}\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] * 1 FETCH (RFC822 {1393}\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: * 1 FETCH (RFC822 {1393}\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Received: from mail.interstatenational.com (192.168.4.5) by\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Received: from mail.interstatenational.com (192.168.4.5) by\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Received: from mail.interstatenational.com (192.168.4.5) by\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] inatlamail.corp.interstatenational.priv (192.168.2.15) with Microsoft SMTP\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] inatlamail.corp.interstatenational.priv (192.168.2.15) with Microsoft SMTP\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: inatlamail.corp.interstatenational.priv (192.168.2.15) with Microsoft SMTP\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Server id 14.0.682.1; Thu, 1 Jul 2010 22:01:03 -0400\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Server id 14.0.682.1; Thu, 1 Jul 2010 22:01:03 -0400\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Server id 14.0.682.1; Thu, 1 Jul 2010 22:01:03 -0400\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Received: from Unknown [64.41.151.4] by mail.interstatenational.com - Websense\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Received: from Unknown [64.41.151.4] by mail.interstatenational.com - Websense\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Received: from Unknown [64.41.151.4] by mail.interstatenational.com - Websense\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Email Security (7.2.0); Thu, 01 Jul 2010 22:00:10 -0400\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Email Security (7.2.0); Thu, 01 Jul 2010 22:00:10 -0400\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Email Security (7.2.0); Thu, 01 Jul 2010 22:00:10 -0400\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Received: from sc4-cron.mcafeesecure.com (sc4-cron.mcafeesecure.com\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Received: from sc4-cron.mcafeesecure.com (sc4-cron.mcafeesecure.com\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Received: from sc4-cron.mcafeesecure.com (sc4-cron.mcafeesecure.com\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] [127.0.0.1]) by sc4-cron.mcafeesecure.com (8.13.8/8.13.8) with ESMTP id\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] [127.0.0.1]) by sc4-cron.mcafeesecure.com (8.13.8/8.13.8) with ESMTP id\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: [127.0.0.1]) by sc4-cron.mcafeesecure.com (8.13.8/8.13.8) with ESMTP id\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] o622139D016440 for <itsupport@inds.com>; Thu, 1 Jul 2010 19:01:03 -0700\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] o622139D016440 for <itsupport@inds.com>; Thu, 1 Jul 2010 19:01:03 -0700\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: o622139D016440 for <itsupport@inds.com>; Thu, 1 Jul 2010 19:01:03 -0700\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Date: Thu, 1 Jul 2010 19:01:03 -0700\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Date: Thu, 1 Jul 2010 19:01:03 -0700\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Date: Thu, 1 Jul 2010 19:01:03 -0700\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] From: McAfee Secure - Alerts <alerts@hackersafe.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] From: McAfee Secure - Alerts <alerts@hackersafe.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: From: McAfee Secure - Alerts <alerts@hackersafe.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] To: <itsupport@inds.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] To: <itsupport@inds.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: To: <itsupport@inds.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Message-ID: <1181036271.1856101278036063055.JavaMail.saadmin@sc4-cron.mcafeesecure.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Message-ID: <1181036271.1856101278036063055.JavaMail.saadmin@sc4-cron.mcafeesecure.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Message-ID: <1181036271.1856101278036063055.JavaMail.saadmin@sc4-cron.mcafeesecure.com>\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Subject: McAfee SECURE - New Vulnerabilities Found\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Subject: McAfee SECURE - New Vulnerabilities Found\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Subject: McAfee SECURE - New Vulnerabilities Found\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Content-Type: text/plain; charset="us-ascii"\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Content-Type: text/plain; charset="us-ascii"\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Content-Type: text/plain; charset="us-ascii"\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Content-Transfer-Encoding: 7bit\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Content-Transfer-Encoding: 7bit\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Content-Transfer-Encoding: 7bit\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] X-SEF-C9C08590-72BF-4142-985B-FCA2BEC92D12: 1\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] X-SEF-C9C08590-72BF-4142-985B-FCA2BEC92D12: 1\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: X-SEF-C9C08590-72BF-4142-985B-FCA2BEC92D12: 1\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] X-SEF-Processed: 7_2_0_00441__2010_07_01_22_00_11\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] X-SEF-Processed: 7_2_0_00441__2010_07_01_22_00_11\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: X-SEF-Processed: 7_2_0_00441__2010_07_01_22_00_11\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Return-Path: alerts@hackersafe.com\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Return-Path: alerts@hackersafe.com\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Return-Path: alerts@hackersafe.com\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] X-MS-Exchange-Organization-AuthSource: inatlamail.corp.interstatenational.priv\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] X-MS-Exchange-Organization-AuthSource: inatlamail.corp.interstatenational.priv\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: X-MS-Exchange-Organization-AuthSource: inatlamail.corp.interstatenational.priv\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] X-MS-Exchange-Organization-AuthAs: Anonymous\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] X-MS-Exchange-Organization-AuthAs: Anonymous\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: X-MS-Exchange-Organization-AuthAs: Anonymous\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] MIME-Version: 1.0\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] MIME-Version: 1.0\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: MIME-Version: 1.0\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] IT,\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] IT,\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: IT,\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] You have new security alerts as of 01-JUL-2010 19:00.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] You have new security alerts as of 01-JUL-2010 19:00.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: You have new security alerts as of 01-JUL-2010 19:00.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Please log into your account to view details.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Please log into your account to view details.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Please log into your account to view details.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] https://www.mcafeesecure.com/customer/Login.sa?re=1\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] https://www.mcafeesecure.com/customer/Login.sa?re=1\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: https://www.mcafeesecure.com/customer/Login.sa?re=1\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] Thank You,\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] Thank You,\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: Thank You,\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] McAfee Secure Customer Support\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] McAfee Secure Customer Support\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: McAfee Secure Customer Support\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] 877-302-9965\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] 877-302-9965\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: 877-302-9965\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: \r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] FLAGS (\Seen))\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] FLAGS (\Seen))\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 840@890 -> _seterrstr] warning unknown return string: FLAGS (\Seen))\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 432@869 -> _process_cmd] 3 OK FETCH completed.\r\n
[Net::IMAP::Simple :: D:/otrs/OTRS/Kernel/cpan-lib/Net/IMAP/Simple.pm :: 875@832 -> _send_cmd] 3 OK FETCH completed.\r\n
New Ticket created!
TicketNumber: 2010070710000446
TicketID: 66129
Priority: 3 normal
State: new
CustomerID: alerts@hackersafe.com
CustomerUser: alerts@hackersafe.comat D:/otrs/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74
D:\otrs\OTRS\bin>
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crythias
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Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
Are mcafee messages supposed to go to your otrs inbox? Can you imap against your otrs inbox (or use outlook) and verify "real" tickets versus spam? .. maybe do some hand pruning before import.
I agree something doesn't look right. OTOH, you seem to have received and generated the same ticket every single time you're testing this.
I agree something doesn't look right. OTOH, you seem to have received and generated the same ticket every single time you're testing this.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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TheFunkyShmoo
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Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
We're actually supposed to get these McAfee messages. I've tried pruning the mailbox several times, but I could try again.
Edit: Pruned, retried, no dice
Edit: Pruned, retried, no dice
Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
Hi,
There is no GSSAPI in the Perl installation you're using ATM. If you're using StrawberryPerl (you would then have a directory called D:\otrs\StrawberryPerl ...) please drop me a line, I can give you a download link that has it included and will probably work.
--
Mike.
There is no GSSAPI in the Perl installation you're using ATM. If you're using StrawberryPerl (you would then have a directory called D:\otrs\StrawberryPerl ...) please drop me a line, I can give you a download link that has it included and will probably work.
--
Mike.
huntingbears.nl - @michielbeijen on Twitter
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TheFunkyShmoo
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Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
I tried installing the GSSAPI perl module through CPAN and it's failing (can I BUY a break?!) because it's unable to locate the krb5-config file. I'm guessing that's why I need the special download. Anyway, I appreciate the assistance. Throw that link my way whenever you're able. Thanks.
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TheFunkyShmoo
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Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
I'm starting to think this problem is going to be the end of OTRS at my company. I've been trying to get this working for the last week. It's a shame. It's actually become an important part of our Infrastructure, and proof that open source software is viable within our company. I appreciate the help though. Thanks again...
Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
Hi!
I'm reading this topic... I cannot belelive it is true.
We're planning to go to Exchange 2010 at the end of this year. I don't want to have situation like this with our installation of OTRS.
I would really appreciate if there would be the solution for this.
I'm reading this topic... I cannot belelive it is true.
We're planning to go to Exchange 2010 at the end of this year. I don't want to have situation like this with our installation of OTRS.
I would really appreciate if there would be the solution for this.
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crythias
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Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
... I'm reading something about converted boxes... http://social.technet.microsoft.com/For ... 7b66d52093
http://support.microsoft.com/kb/979611/
http://support.microsoft.com/kb/979431/en-usI was able to workaround this issue by going into the properties on the mailbox, Mailbox Features tab, then disabling POP3, Apply, enable POP3, Apply/OK. Luckily, I don't have 100's of users to do this on...
http://support.microsoft.com/kb/979611/
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TheFunkyShmoo
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Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
With the assistance of OTRS support we were able to resolve this issue. Sheesh! Who would have thought that migrating to Exchange 2010 would cause such as hassle for OTRS? Anyway, here's what needed to be done to resolve the issue...
1. POP3 had to be configured for: plain text logon (Basic Authentication).
2. Create a custom receive connector:
- remote Address space: OTRS box only
- authentication: basic authentication (all others unchecked)
- permission groups: anonymous users, exchange users
* This is the part that took so long to fix. The problem with POP3 was *actually* a problem with SMTP. As a message was POPed OTRS would send out a notification e-mail, and fail with the "No SASL mechanism found" error. This only became clear when SMTP debugging was enabled. It had appeared as though it was a failure POPing, but in fact step 1 resolved that issue.
3. Ensure the Active Directory account you're using to send mail has "send-as" permissions for all e-mail addresses OTRS will send mail from. For some reason this wasn't a problem on Exchange 2003. My guess is that giving relay access to the OTRS IP address in Exchange 2003 eliminated the need to configure send-as permissions.
Anyway, if anyone needs assistance with this specific issue I'd be happy to help anyone avoid having to go through this again. Haha!
1. POP3 had to be configured for: plain text logon (Basic Authentication).
2. Create a custom receive connector:
- remote Address space: OTRS box only
- authentication: basic authentication (all others unchecked)
- permission groups: anonymous users, exchange users
* This is the part that took so long to fix. The problem with POP3 was *actually* a problem with SMTP. As a message was POPed OTRS would send out a notification e-mail, and fail with the "No SASL mechanism found" error. This only became clear when SMTP debugging was enabled. It had appeared as though it was a failure POPing, but in fact step 1 resolved that issue.
3. Ensure the Active Directory account you're using to send mail has "send-as" permissions for all e-mail addresses OTRS will send mail from. For some reason this wasn't a problem on Exchange 2003. My guess is that giving relay access to the OTRS IP address in Exchange 2003 eliminated the need to configure send-as permissions.
Anyway, if anyone needs assistance with this specific issue I'd be happy to help anyone avoid having to go through this again. Haha!
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crythias
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Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
WOW! thanks for that info! Glad to see you got it working!
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TheFunkyShmoo
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Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found)
I always hate when I see a thread in a forum detailing my *exact* problem, and the final post in the thread is something like "Cool! Support fixed it". It makes me want to find that person, and torture them in horrible and novel ways. This issue definitely wound up in the "Issues/projects that make me question my career choice" bin. I'm relieved we figured it out, and I wouldn't be so selfish as to not post the solution.
Re: OTRS & Exchange 2010 POP3 (No SASL mechanism found) [SOL
Hi for all.
Done like you say - no effect.
In Framework Core:Sendmail select SMTP. When try to answer the ticket - error: No sasl mechanism found.
Select SMTPTLS. Error: 500 Unrecognized command.
Have Exchange 2010. OTRS 3.0.1
When I have Exch 2007 and OTRS 2.4.8 there is no such problem.
P.S.: sorry for my English ))
Done like you say - no effect.
In Framework Core:Sendmail select SMTP. When try to answer the ticket - error: No sasl mechanism found.
Select SMTPTLS. Error: 500 Unrecognized command.
Have Exchange 2010. OTRS 3.0.1
When I have Exch 2007 and OTRS 2.4.8 there is no such problem.
P.S.: sorry for my English ))