Configure responses... [SOLVED]

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arvobowen
Znuny newbie
Posts: 55
Joined: 12 Jul 2010, 20:34
Znuny Version: 2.4

Configure responses... [SOLVED]

Post by arvobowen »

Is it possible to NOT include the clients email within an agents response? Currently I can edit the Salutation and the Signature just fine. The email looks just like I want it to with the exception of the previous email from the customer being injected in the middle.
Last edited by arvobowen on 03 Aug 2010, 20:21, edited 1 time in total.
Operating System: Windows Server 2003 x86
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
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giga0069
Znuny newbie
Posts: 66
Joined: 30 Apr 2009, 23:37
Znuny Version: 3.0.8
Location: Köln

Re: Configure responses...

Post by giga0069 »

arvobowen wrote:Is it possible to NOT include the clients email within an agents response? Currently I can edit the Salutation and the Signature just fine. The email looks just like I want it to with the exception of the previous email from the customer being injected in the middle.
Hi, yes it is possible. You can make the appropriate setting in SysConfig:

Frontend::Agent::Ticket::ViewCompose

giga0069
OTRS Produktiv: 3.1.12 / ITSM 3.1.7
OTRS Testing: 3.2
OS: Windows 2008 R2 Server
Apache2.2/MySQL 5
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arvobowen
Znuny newbie
Posts: 55
Joined: 12 Jul 2010, 20:34
Znuny Version: 2.4

SOLVED: Configure responses...

Post by arvobowen »

Thanks giga0069, That worked great!
Operating System: Windows Server 2003 x86
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
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