customer company

[kenmurimi]

in my case we mostly deal with companies. i have seen the customer company link and added a company but i don't understand what effect it has, i was wondering if when adding a customer user there is a way i can be able to select the company the customer belongs (from the previously added companies) to and then when a ticket comes in i can see it is from which company and from who?

thanks in advance.

[crythias]

I believe the CustomerID of the Customer Company Link must be manually added to a Customer User's CustomerID field. It would be nice/beneficial if that was a dropdown list or AJAX lookup from CustomerIDs in Customer Company, though.

[kenmurimi]

thanks crythias.

how do i add the dropdown list after i have added the column on the table?

[crythias]

There is no drop down list available, as far as I am aware.

[tgilles]

based on what I've tried and read, I do not believe CustomerCompany is enabled ...

I've read that it must be enabled manually and a new SQL field added to a table for it to work / link properly. I'm hoping the OTRS team responds to this or enables this feature soon. As we are a B2B focus IT company, this would be very beneficial.. I 'could' use groups, but it's not as descriptive and seems like a patch that I don't want to get heavily invested in if they are planning to get CustomerCompany working.

[felix]

Hello,

we're thinking about implementing this tool in our company too. I am now performing a fit for purpose analysis, and I am encountering exactly the same problem. So are there any updates on the issue?

Concerning your post tgilles, do you still posses any references where to find this information?
It occured strange to me, since based on the ERD of the DB (ftp://ftp.otrs.org/pub/otrs/misc/otrs-2.3-database.png) the customer table seems to be linked to company.
The only what we do need, is a simple way to select it in the application itself. ...

regards,

[jojo]

You have to enable it via Config.pm. Copy the CustomerData from Defaults.pm to Config.pm and change the according lines

[felix]

hello jojo,

thx for your quick reply. Could you juxt be a bit more explicit on the proposed solution, since I'am new to the application...
thx