Blank pages/timeout errors

[thefallguy]

Hi,

We are running OTRS 2.4.4.

When trying to view tickets, we are getting served an increasing number of blank pages. Looking in the log, we are seeing these errors:

[Tue Jul 27 04:28:58 2010] [warn] [client xx.xx.xx.xx] Timeout waiting for output from CGI script /opt/otrs/bin/cgi-bin/index.pl, referer: http://xxx.com/otrs/index.pl?Action=Age ... &QueueID=5
[Tue Jul 27 04:28:58 2010] [error] [client xx.xx.xx.xx] Premature end of script headers: index.pl, referer: http://xxx.com/otrs/index.pl?Action=Age ... &QueueID=5

*Occasionally* a browser refresh will show the page correctly. I have tried in Firefox 3.6 (Windows and Linux) and IE8, and the behavior is the same.

Any ideas what is causing this and how to correct it? It seems to be happening more and more frequently, so that OTRS is now becoming unusable.

Thanks
TheFallGuy

[rainman54]

Try increasing the timeout value in the apache httpd.conf file (I used 900) and make sure the KeepAlive is on. I'm assuming you're using Apache.