email to ticket
Moderator: crythias
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waseemaulikh
- Znuny newbie
- Posts: 6
- Joined: 25 Jul 2010, 11:41
- Znuny Version: 2.2.7
email to ticket
i want to know is it possible that we send email to otrs and otrs generate the tickets to agent?
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: email to ticket
If notification is turned on, yes.
Notifications can be set for new tickets arriving to a queue, which can go to every Agent in the Queue (Agent Preferences).
Notifications can be sent to the Owner of a ticket from a customer's followup email to the ticket.
Notifications can be set for new tickets arriving to a queue, which can go to every Agent in the Queue (Agent Preferences).
Notifications can be sent to the Owner of a ticket from a customer's followup email to the ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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waseemaulikh
- Znuny newbie
- Posts: 6
- Joined: 25 Jul 2010, 11:41
- Znuny Version: 2.2.7
Re: email to ticket
i have enabled the notification but now my question is that how i can send email to otrs because there is no email address of it .
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: email to ticket
You're supposed to create one and tell OTRS where it is and how to get it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: email to ticket
section with setup, in the docs: http://doc.otrs.org/2.4/en/html/x1590.html
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.