new CMDB

[zeca_neca]

Hi all,

I've just started to work with OTSR so please bear with me.

Can anyone tell me where i can get info on how to create a CMBD.
I've installed the ITIL bundle with the packet manager but i cannot see anything related to the CMDB.

thanks in advance
Zeca_Neca

[fbobraga]

You will need the OTRS:ITSM packages installed. More info:

http://doc.otrs.org/itsm/2.0/en/html/
http://doc.otrs.org/itsm/2.0/en/html/c438.html

[zeca_neca]

Thanks for the reply but i already have the module install.

i just don't know how to load data into the database

[peter_sk]

Do you see a "Config Item" icon at the top? If not, go to Admin area and then to Users <-> Groups and define yourself permisions to group "itsm-configitem".

[zeca_neca]

I cannot see the config icon.

on user<->groups i have the itsm-service but not the itsm-configitem...

in the packetmanager I've installed the ITSMcore and the GeneralCatalog...

I am missing something?

thanks

[jojo]

yes, the other ITSM Modules..

[zeca_neca]

Thank you all..
I going to install the bumdle and see if that works

[zeca_neca]

It seemed to work...

Thank you all...