Tickets ordered by last worked

[joanporta]

Hi,

How can I do that the tickets order is shown by last worked not by creation age?

Example:

The ticket "A" is created, it goes to the end of the queue.
New tickets "B" enters and obviously goes to the end, while Ticket "A" is not the last anymore.
Th ticket "A" is worked by some user.
Now I would like the ticket "A" go to the end of the queue because it has been worked.

I have OTRS 2.4 .7, Linux.

thanks

[Daniel Obee]

It's not an onboard feature, but we had it developed by xxx. Check this post for more: http://forums.otrs.org/viewtopic.php?f=64&t=4619

Greets
Daniel